Logistics Coordinator (Contract)

Job Description

What We Offer

Irving Consumer Products is proud to offer a competitive salary and benefits package, including but not limited to:

• Product purchase program
• Opportunities to take part in job related training and development
• Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
• Hybrid flexible work options (if applicable)

Responsibilities

ICP Managed Shipments (Transfers & Prepaid Customer Loads)

• Collaborate and communicate with Midland Logistics to ensure smooth and timely delivery of loads
• Work with Midland Logistics, shipping facilities and internal ICP departments to resolve capacity issues, delays and other disruptions to service
• Investigate and resolve late or past due shipments
• Manage freight spend: accountable for approval of accessorial charges requested by the carrier, including updating the charges on the load in JDE
• Track, review and discuss KPIs with Midland Logistics on a weekly basis
  • Use KPIs to resolve immediate issues, implement quick wins and identify process improvement opportunities

Dedicated Fleet (Sunbury & Ft Ed)

• Collaborate and communicate with the Fleet carrier, including forecasting requirements and capacity
• Tender customer loads to the Fleet to ensure that the trailer capacity is fully utilized
• Become completely knowledgeable in the Fleet contract / service level agreement and use that as the basis for decision making and execution
• Track, review and discuss KPIs with Fleet carrier on a weekly basis
  • Use KPIs to resolve immediate issues, implement quick wins and identify process improvement opportunities

Customer Managed Shipments (CPU)

• Work with customer’s transportation department as required to resolve logistics issues related to on-time pickup, equipment requirements, etc.
• Monitor past-due pickup and work with Customer Relationship Management and Distribution to resolve
• Assist in investigation of non-compliance claims
• Represent Logistics in regularly scheduled meetings between CRM and customer

Carrier Claims / Returns / Notices of Destruction

• Process transportation claims from carriers
• Process RMA (returned merchandise authorization) requests and notice of destruction

Reporting and System Maintenance

• Monitor and resolve unacknowledged / unaccepted loads
• Update various reports on a weekly/ monthly basis

Feedback & Continuous Improvement

• Provide Carrier Performance Feedback Daily/Weekly/Monthly
• Take every opportunity to analyze results and performance against KPIs to recommend or implement opportunities for improvement

Occasional Weekend On-call, As Required

QUALIFICATIONS

• Post-Secondary Education: Bachelor’s Degree/Technical Diploma or combination of relevant work experience in a transportation and shipping environment.
• 2-4 years experience required
• Strong analytical / problem solving skills (taking ownership of issues and having the determination to follow through)
• Proven Team Player
• Ability to prioritize and work under tight deadlines in a high-energy, fast paced environment
• Strong Excel skills
• Knowledge of JD Edwards an asset
• Skilled in communication across all channels (in person, over phone, email, etc.)