Logistic Coordinator

Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.

Logistic Coordinator

Requisition ID: 9721

Location: Calgary, AB, CA, T2C 5G9

Pay Type: Hourly

WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success.

Overview:

The Logistics Coordinator is responsible primarily for the day-to-day interface with customers for their cement order placement. It will require coordination with the various sales teams, operations personnel and contract truck partners to ensure that customer requests are delivered in line with industry expectations.

Clear communication with contract truck partners to ensure efficient and high-level on time delivery of Lafarge’s materials is paramount. The Coordinator also supports all administrative activities around the billing and invoicing of materials once delivered.

This is a full-time customer-facing role that requires a service-oriented mindset with a highly professional approach. This position is critical to the execution of our business. Successful candidates are described as someone that is a keen problem solver while operating in a fast-paced environment.

Major responsibilities:

1. Adhere to all Lafarge safety policies and procedures.
2. Responsible for the order taking & order fulfillment process for delivery or customer pick up (including assignment of carriers, as applicable).
3. Fulfill and exceed customer expectations in compliance with policies, practices and procedures.
4. Advocate for customers' interests and solve problems that may negatively impact Lafarge’s customer service offering.
5. Timely response to customer complaints with appropriate follow up, including escalation as required.
6. Maintain a high level of quality on all phone and digital conversations and be knowledgeable of services, products and methods of delivery by Lafarge Cement.
7. Possess a flexible schedule and take calls after hours when required.
8. Review terminal inventory and selection of supply.
9. Input manual bills of Lading.
10. Create and maintain monthly reports as required.
11. Conduct proactive outbound calls to customers.
12. Coordinate demand for deliveries.
13. Conduct customer surveys.
14. Participate in value selling per instructions and as appropriate.
15. Provide support to Sales and the Credit team with customer accounts.
16. Maintain strong working relationships with stakeholders from Sales, Logistics, and Operations teams as well as external truck partners.
17. Customer account reconciliation/cleanup effort when necessary.
18. Oversee application of credit card payments and manage historical files of credit card transactions.
19. Ensure proper documentation is kept for transactions that will stand up to the scrutiny of auditory requirements.

Qualification Profile

Education and Work Experience:

1. Associate degree/college diploma or greater in an applicable field, including Business, Finance or Engineering is an asset.
2. Understanding of the building materials industry, including product knowledge.
3. Computer literacy, including Microsoft Office suite of products.

Job-Specific Skills:

1. Strong written and verbal communication skills.
2. Relationship-building (External customers and internal Lafarge personnel).
3. High degree of accuracy and attention to detail.
4. Problem solving and decision making.
5. Ability to multitask in a fast-paced environment.
6. Time and self-management skills.
7. Strong sense of teamwork.

Competencies:

1. Interpersonal savvy.
2. Customer interaction/Customer focus.
3. Action-oriented/Demonstrates drive.
4. Priority setting and time management.
5. Dealing with ambiguity.
6. Trust and credibility.
7. Peer relationships.
8. Self-Motivated.

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.

YOUR LAFARGE EXPERIENCE
At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you.