Line Cook

City Experiences is seeking a Line Cook for our City Cruises operation in Gananoque.

Please note, this is a contract position.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

Inspired by a commitment to excellence, the Line Cook creates an amazing experience for our guests and crew by harboring a passion for food and showing up daily with a positive attitude. The Line Cook is responsible for assisting the kitchen team to prepare food items in line with the menu and daily features. Essential qualifications for this position are basic cooking skills, safety regulations knowledge, customer service, time management, and the ability to stand for long hours. The successful candidate will personally contribute to the unforgettable guest experience by way of exceptional care for food & beverage, being respectful of decisions made by direct supervisors, being favorably viewed by their peers, and being swift and efficient in the execution of their assigned duties.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

• Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
• Report to work on time and for all scheduled shifts, clocking in and out appropriately, in conjunction with managing personal break time appropriately.
• Understand all policies and procedures relating to the crew’s role within the company.
• Maintain uniform in conjunction with a neat, clean, and well-groomed appearance in compliance with appearance standards.
• Primarily responsible for following proper safe food handling and sanitation procedures while producing menu items timely in a fast-paced, high-volume environment. May be additionally responsible for assisting with guest-facing beverage service.
• Clean, peel, cut, chop, and cook a variety of meats, fish, vegetables, and starches.
• Prepare menu items for baking, roasting, grilling, frying, and sautéing.
• Portion food products prior to cooking in accordance with standard portion sizes and recipe specifications. Follow recipes, portion control, and presentation specifications as set by management.
• Prepare all food from raw to finished state, manage rotation of stock, verify received orders, and properly label & store prepared products.
• Restock all items as needed in freezer, line fridge, production stations while maintaining a clean kitchen by practicing good safety and sanitation skills.
• Responsible for the maintenance and cleaning in the respective sections including but not limited to food preparation equipment, work areas, dish sink, counters or tables, and any other food & beverage areas as directed by management.
• Operate the dish machine; ensure all dishes are cleaned, dried, organized, and stored appropriately.
• Ensure that the dishwasher is in proper working order; responsible for routine cleaning of equipment and refilling chemicals as needed.
• Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, and buffets or food stations.
• Test and document dish machine temperature and PH sanitizer daily.
• Exhibit a team approach, willing attitude, and a positive mindset towards assisting fellow co-workers during peak volume times to ensure group tour, drivers, crew, and all guests are serviced as set out by the management team.
• Work with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identify and bring forward risks, hazards, and opportunities on the job. Actively participate in health and safety in the workplace.
• Greet guests in a professional, friendly, and approachable manner.
• Accept training and guidance on a continuous basis. Pass along best practices and techniques to fellow crew members.
• Any other duties as assigned by the manager or supervisor on duty.

Requirements & Qualifications:

• S.S.D. or equivalent as recognized by the Ministry of Education.
• One (1) year of kitchen experience preferred.
• Hospitality or Culinary schooling is considered an asset.
• Food Handlers Certificate is required.
• Smart Service Certification is an asset.
• Basic mathematical skills.
• Energetic, enthusiastic, and self-directed personality is essential.
• Must be closely supervised; accepts all training and guidance on a continuous basis. Pass along best practices and techniques to fellow crew members.
• Strong verbal, written, and interpersonal skills. Knowledge of another language in addition to English is an asset.
• Must be able to effectively understand and convey written and verbal information to guests and coworkers.
• Must possess a service orientation – actively looking for ways to help others.
• The nature of the work may be strenuous, and the work environment may be warm. Will work for extended periods of time without sitting.
• Required to lift furniture and other heavy items such as tables and chairs, up and down stairs.
• Ability to work flexible hours and shifts which may include early mornings, late nights, weekends, and holidays.
• Will be required to be available for work on all weekends during July & August including major holidays.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
• Non-slip footwear is required to ensure safety in the workplace. Crew members must wear appropriate non-slip shoes during shifts.
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather-appropriate dress attire, sun protection).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance, and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements, and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.