Licensed Assistant Manager-Orleans, ON-LensCrafters

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Licensed Assistant Manager-Orleans, ON-LensCrafters

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

1. Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):
   • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
2. Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learns and understands the competition and market trends.
3. Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab & Doctor to drive positive results.
4. Supports store business plans to maximize sales and profit, leverages strengths and addresses opportunities for recovery.
5. Partners with store manager to lead a team through strong knowledge and skills.
6. Provides training and guidance to team members.
7. Delivers clear and constructive feedback in a timely manner.
8. Informs store manager of any situation that may require any development or disciplinary action of others.
9. Supports recruiting, helps select high caliber team and creates talent pipeline.
10. Follows guidelines to optimally staff store.
11. Shows great pride in the store appearance and executes visual directives.
12. Strives to maintain positive working relationship with doctors.
13. Adheres to and ensures compliance of team to Company policies and procedures. Meets or exceed all goals.
14. Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
15. Maintains a safe working environment for all.
16. Works a flexible schedule, including nights and weekends.
17. Under current and valid state Opticianry license perform the following:
    • Provides expertise and product knowledge on lens choices based on the patient’s vision needs and doctor prescription.
    • Adjusts and/or repairs eyewear.
    • Presents and dispenses eyewear and creates a lasting impression.
    • Performs accurate digital measurements.

BASIC QUALIFICATIONS

1. High School graduate or equivalent
2. Current and valid state Opticianry license
3. 1+ year(s) management/supervisory experience with direct reports
4. Knowledge of retail operations, processes and policies
5. Strong basic math skills
6. Familiarity with cash register, computers and calculators
7. Must have a strong command of the English language for all written correspondence and oral communication
8. Demonstrated high-level of selling skills
9. Proven ability to problem solve

PREFERRED QUALIFICATIONS

1. College degree or equivalent
2. Previous experience in leadership position within retail and customer service industry
3. Knowledge of basic optics
4. Knowledge of current store merchandise
5. State licensure (if applicable) and/or ABO Certification in non-licensed states
6. Brand Final Inspector Certification
7. Brand Quality, Fitting and Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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