Library Service Assistant

Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Worksite: Central Library, Downtown Vancouver

Job Summary:

Reporting to a Circulation Supervisor, Library Service Assistants work at our Central Library in downtown Vancouver. They are responsible for sorting and shelving a variety of materials, maintaining order and neatness of public areas, and basic preparation of books and materials. They assist in the processing and sorting of materials, and with circulation desk duties. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background.

Job Requirements:

Education/Qualifications:

1. Completion of Grade 12

Experience:

1. Experience in a customer service environment is a great asset. Related experience in library services is a benefit, but all should feel welcome to apply. We have a robust training program to help new employees learn the world of public libraries.

Knowledge, Skills & Abilities:

1. Libraries are all about people. We want folks with excellent customer service skills who come to work with patience, warmth, and curiosity for other people.
2. Library work is very physical, with staff moving books and materials throughout the day. We are looking for those who are able to perform routine tasks with a high degree of physical stamina and accuracy. Physical movements such as bending, reaching, lifting, squatting, gripping, and pushing book trucks are involved throughout a shift. Experience with lifting and handling large volumes of orders/materials is necessary for this role. Knowledge about library methods and procedures is an asset.
3. Good oral and written communication skills. We are looking for people who are flexible and like working with others, showing kindness and being clear communicators.
4. We are looking for those who can plan, are organized, carry out assigned duties on time, fulfill commitments, and take pride in doing good work. Candidates should have the ability to establish and maintain good working relationships with team members.

Affiliation: CUPE 391
Employment Type: Posted Part-Time
Salary: $24.04 to $28.10 per hour
Work Schedule:

Monday – Thursday: 12:30 pm – 4:30 pm
Sunday: 10:00 am – 2:00 pm

Note: Work schedules may change with reasonable notice.

Closing date: Monday, March 10th at 11:59 pm

While the Library thanks you in advance, only those candidates being considered will be contacted.

Vancouver Public Library is committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds including Indigenous Peoples, LGBTQ2S+, all genders, ethnicities, and persons with disabilities. Should you be shortlisted and require an accommodation during the selection process, please provide details to the hiring committee.

Applicants must be prepared to work at any location in the VPL system. As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.