Library Assistant, Engagement

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

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Post End Date: March 2, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group).

About the Role:
The Library Assistant, Engagement is responsible for supporting the department on promoting services, building awareness, and initiating engagement and outreach activities. The position manages the Library’s social media accounts and develops physical and virtual promotional and/or informational materials. The Library Assistant, Engagement acts as a first point of contact for users and assists with research and general inquiries.

The Library Assistant, Engagement will:

• Work with members of the department to develop short- and long-term strategy for promotion and engagement/outreach activity;
• Develop and deliver departmental engagement initiatives such as events, workshops, experiential programming, and co-curricular programming;
• Work with internal (Library) partners and campus partners on library engagement initiatives and events;
• Plan, coordinate, and represent the Library at campus outreach events;
• Manage the Library’s social media platforms to create original content, monitor and respond to posts and Library news blogs, review, and follow and share Brock and other industry media posts;
• Develop promotional and informational material for the library’s physical and virtual spaces;
• Act as a content editor for the department by writing, revising, and updating the library website;
• Provide front desk circulation services including opening and closing tasks, acting as the first point of contact for all users, and maintaining and updating patron systems records;
• Provide virtual and in-person reference support by interpreting and analyzing user needs and determine which sources should be consulted;
• Instruct library users in using all library collections, online catalogue and databases, Internet resources, and how to formulate search terms;
• Provide back-up support, as needed, to departmental teams supporting other key service areas (e.g., Reserves, Interlibrary loan, Stacks Maintenance).

This position may be occasionally required to work outside of normal business hours, including weekends, to support events and operational needs.

Key Skills and Experience:

• A Bachelor's degree and relevant experience;
• Knowledge of ‘writing for the web’ principles and best practices, including accessibility;
• Ability to create and design digital communication media;
• Thorough understanding of traditional, online, and social media, with the ability to stay current on social media trends;
• Solid computer application skills including Microsoft Office (Outlook, Word Processing, Excel, PowerPoint, Publisher, web applications, and social media platforms);
• Knowledge of a broad array of information resources and proficiency in searching the library catalogue, library website, and all the electronic databases;
• Knowledge of and adherence to library policies, procedures, and best practices;
• Proficiency in using Library of Congress, Music, and CODOC classification systems;
• Familiarity with copyright legislation and related policies;
• Working knowledge of circulation software functionalities, as well as circulation policies and procedures;
• Strong customer service, communication (written and oral), active listening, and interpersonal skills;
• Flexibility and sensitivity to meet the needs of a diverse user population;
• Strong time management and problem-solving skills with the ability to organize work and establish priorities.

Preferred or Asset Skills:

• Understanding of User Experience (UX) principles as they apply to libraries;
• Two-year Library Technician Diploma;
• A Bachelor’s degree in a relevant field (i.e. communications, media) is preferred.

Salary and Total Rewards:

• Job Grade K, Salary Scale ($57,400-$98,400);
• Target Hiring Range: $57,400-$59,590;

This is a permanent position that includes:

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Hybrid work schedule available.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

Note: Applicants are asked to provide a sample of outreach and/or promotional work (e.g., social media campaigns, newsletters, promotional materials, etc.) with a brief description for context. Please provide a link for viewing online (do not submit additional attachments).

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region.

Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability-related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.