Level 3 Information Technology Manager/Technician

1 JOB SUMMARY

This position is a hybrid of an I.T. Manager and I.T. Technician’s responsibilities. The Information Technology Manager / Technician is responsible for the effective operation of information technology (IT) services and support across the organization. This individual oversees IT project management, resource management, supervision of IT staff, as well as communication with the executive team, business unit leaders, and end users. The IT Manager / Technician is also responsible for IT strategic and tactical planning, as well as identifying, selecting, and deploying the appropriate technology resources that will support corporate goals and objectives.

2 JOB DUTIES

2.1 General

• Oversee all IT functions to ensure seamless integration with business operations and objectives.
• Develop and execute forward-thinking technology strategies that align with and propel the company's goals.
• Architect, define, and continuously refine the organization’s IT infrastructure to support scalability and innovation.
• Champion innovation by evaluating, adopting, and integrating cutting-edge technologies and best practices.
• Analyze and articulate the business impact of IT solutions to optimize performance and drive growth.
• Shape and contribute to the creation of long-term IT strategies, while managing product and service roadmaps for future success.
• Stay at the forefront of emerging technologies, providing leadership with strategic insights and recommendations.
• Ensure the IT organization is optimally structured and well-resourced to meet the evolving needs of the company.
• Monitor and optimize IT service delivery, aligning it with the evolving needs of the business and stakeholders.
• Continuously seek and implement opportunities for improving internal systems, processes, and efficiencies.

2.2 Security

• Develop, implement, and oversee rigorous security, privacy, and data protection protocols to safeguard company assets.
• Ensure IT systems meet all regulatory, legal, and security standards through continuous audits and assessments.
• Direct IT system deployments, maintaining strict compliance with ongoing monitoring and industry best practices.

2.3 Communication

• Speak and write clearly, professionally and positively in any type of situation.
• Act as an advocate for IT department and its initiatives.
• Where possible, respond to I.T. requests promptly.

2.4 Miscellaneous

• Perform other related duties as assigned.

3 COMPETENCIES

3.1 Interpersonal

• Interact with others in a tactful manner, treating others with respect and consideration regardless of their status or position.
• Lead, mentor, and grow the IT and data management teams, fostering a culture of excellence and accountability.
• Build and nurture strong internal relationships, collaborating with stakeholders to enhance overall business operations.
• Cultivate a collaborative, communicative, and performance-driven culture within the IT team.

3.2 Professionalism

• Consistently arrive for your shift at the agreed upon scheduled time.
• Provide strategic support to colleagues and stakeholders to enhance service delivery and operational performance.

4 WORK ENVIRONMENT

• Travel may be required.
• Ability to attend and conduct presentations.
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.
• Lifting or moving up to 10lbs may be required.

5 QUALIFICATIONS

• Strong Technical Foundation.
• Proven strategic vision and demonstrated leadership capabilities, with a track record of driving IT transformations that align with business goals.
• 10+ years of experience in senior IT leadership roles, managing large teams and overseeing complex technology infrastructures.
• Willingness to travel domestically and internationally as needed to support global operations and drive company initiatives.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Profit sharing
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Ohsweken, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Information Technology Leadership: 10 years (required)

Work Location: In person

Application deadline: 2024-11-22