Learning Specialist II

If you're passionate about empowering others through learning and want to contribute to revolutionizing healthcare access in Canada, we want to hear from you!

Our team and what we'll accomplish together:

• Contribute to the growth and development of TELUS Health MyCare, a leading virtual healthcare service that provides Canadians with convenient access to clinicians through their smartphones.
• Design and deliver interactive training programs for team members, both virtually and in-person, to enhance their skills and knowledge.
• Lead the onboarding process for new team members, ensuring they are well-equipped to excel in their roles.
• Develop and maintain comprehensive documentation of internal processes and contribute to the upkeep of our internal knowledge site.
• Create engaging and effective training materials, including presentations and step-by-step guides, that simplify complex technical systems and business concepts.
• Implement change management strategies for large frontline teams, supporting the continuous improvement of our services.
• Collaborate with various stakeholders to identify training needs and develop targeted learning solutions.
• Support TELUS Health MyCare's mission to improve Canadians' access to healthcare through innovative digital solutions.

What you'll bring:

• Proven experience in a learning/teaching environment, preferably in a healthcare or technology setting.
• Strong technical skills and problem-solving abilities, with a talent for troubleshooting and providing clear explanations.
• Excellent organizational skills, with the ability to prioritize work, manage multiple projects, and handle ad-hoc requests efficiently.
• Outstanding communication skills, both verbal and written, with the ability to adapt your style for different audiences.
• Strong presentation and public speaking skills for delivering engaging training sessions and creating impactful training decks.
• Experience in change management, particularly with large frontline teams.
• Ability to translate complex technical information into clear, concise, and easy-to-understand content.
• Proactive approach to identifying and addressing knowledge gaps within the organization.
• Collaborative mindset, with the ability to work effectively with cross-functional teams.
• Adaptability and flexibility to thrive in a fast-paced, evolving digital healthcare environment.
• Bilingualism (English and French) is considered an asset.

Salary Range: $55,000-$83,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more.

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.