Learning and Registrar Advisor

As the Learning Advisor, this role will drive student numbers by maximizing operations of facilities and education portals and managing effective student registration functions. To lead and train education Registrars across all locations for effective implementation of all operational requirements in compliance with education goals. To carry out a varied selection of duties within the Education department but not limited to:

Drive performance and targets for class bookings

• Implement ways to drive student numbers to achieve education goals. Student support includes, but is not limited to:
• Support students with booking into their Education Journey
• Support students booking into the Expert Assessment
• Creating and sharing d-Stream, virtual links for all workshops across Canada with students and instructors
• Oversee class booking operations and collaborate with the Education team to effectively ensure that class capacity goals are set and achieved.
• Actively cold call students who have not taken a class to generate bookings for new or low numbered classes.
• Oversee implementation of Education Strategy through operations as directed by Education Manager. Reporting regularly to the Education Manager on the success of the programs.
• Collaborating with the Business Consultant’s to ensure new accounts are registered for classes.
• Contacting current accounts/students that have not attended current classes and encourage the importance of enrollment.
• Contacting students who are currently in their specialist tier and support them with booking classes to achieve their Expert status.
• Develop policies and procedures for all Registrars in all training centres for effective operations of registration tasks.

Partnership and Undergraduate Schools

• Track graduating students and organize student packs for all participating partnership schools.
• Attending graduations where applicable and assisting with presentation of graduation awards.
• Organize all aspects of Undergraduate Student Day: notes, hand-outs, catering and registration of students.
• Promote to all postgraduate students including undergraduates and recent graduates.
• Prep for classes including student workbooks, feedback forms and post class certificates.

Develop and Manage the Online LMS system and Dermalogica Pro Site

• Implement all role related training, communication, and follow up sessions for systems, processes and protocols. Procedures include, but are not limited to:
• Internal Booking platform
• The Learning Hub (online education portal)
• Outstanding customer service
• Oversee student area/ student store / monthly counts
• Effective marketing of Guest Speaker Events, launches and classes
• Manage (and develop and implement) effective methods of assistance to end users with navigating education websites and online bookings.
• Monitor functions of education and Dermalogica Pro website and provide feedback to IT department.
• Oversee class booking operations and collaborate with the Education team to effectively ensure that class capacity goals are set and achieved.
• Work with the Education team to translate the class calendar onto the education website for student booking.
• Ensure all education-related content is submitted for Website accuracy. (i.e Calendar issue link, expert checklist).

Develop and manage Onboarding of new hires

• Support the Senior Education Development Specialist with the onboard training for new Professional Skin Therapists and Instructors.

Student Store/Lounge Responsibilities

• Maintain student store stock including general maintenance. Displays, merchandising, inventory counts, and updates.
• Manage the appearance and cleanliness of the Student Area.
• Manage the appearance and cleanliness of the Student Lounge Area.
• Order food and beverages for student lounge and events.

Drive performance and targets for treatment room bookings:

• Communicate with Business Consultants to promote treatment room bookings for potential Dermalogica prospects.

General

• Lead by example and display a corporate professional approach to all educational duties.
• Positively collaborate with other departments to support interdepartmental communication and other duties outside of the department.
• Participate and oversee the operation of events such as, Guest Speaker Evenings, Launch Events, Career Fairs in support of endeavors outlined by Education Manager.
• Execute and support other initiatives and programs as per the instruction of the Education Manager.
• Participate in all events such as Undergraduate Student events, Trade Shows, product launches, media/consumer events and On-Tours.
• Update education tracking reports for the Education Manager on a monthly basis.
• Coordinate promotion and registration for all Guest Speaker Events and track progress.
• This role is non-agile. You are required to be in office, mandatory in-person attendance required for all in-person classes.

We offer the following perks & benefits: Extensive wellness benefits, a 5% Matching RSP Program, parental leave subsidy benefits, subsidized gym membership, monthly product allocation, product and treatment discounts at our Flagship store locations and access to product launches and company social events!

We thank all candidates for applying but only those that are qualified will be contacted. No agencies.

Dermalogica is an equal opportunity employer. It prohibits discrimination based on age, ethnicity, disability, national origin, race, religion, gender, family status, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. Dermalogica is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interview process, please let us know.