Learning and Development Specialist (Bilingual)

 Job purpose 

Key Competencies

•  Demonstrated expertise and knowledge of adult learning best practices and service delivery channels;
• Strong leader with excellent communication skills, orally and written, with a capacity to understand complex demographical differences to optimize education delivery;
• Strong aptitude for teamwork and a desire to work across departments, and externally, to achieve goals;
•  A focus on high-quality service excellence, understanding best practices, measurements, and modern customer service practices;
• Embraces change management, innovation, and technology in the delivery of optimal programs.

 Duties and responsibilities

• Support Leadership Team in the development, design, and execution of education programs to registrants;
• Provide leadership in development e-Learning programs, while ensuring all students can obtain the necessary educational requirements regardless of medium;
• Facilitate the development of additional study tools and resources to engage users.
• Lead and participate in the development, implementation and management of continuous education programs and opportunities to registrants;
• Manage third-party relationships associated with the infrastructure and ongoing delivery of education programs
• Facilitate and assist in development and maintaining of relationships with Ontario educational institutions associated with travel programs, including monitoring of institutional success in the delivery of consumer protection legislation;
• Facilitation of presentations for continuing education purposes, and to colleges and internal audiences
• Manage existing education curriculum, including study manuals and guides ensuring materials are current, maintained and updated as required;
• Manage exam banks, and associated processes, ensuing exams are current, secure, and administered fairly;
•  Oversee budget and ongoing monitoring of education related revenues and expenses;
• Functional management of all education related policies, procedures and practices;
• Facilitate and monitor exam bank performance and post-exam survey responses and make appropriate adjustments and/or changes for enhancements;
• Other duties and special projects as required.

Qualifications

• University Degree and/or College Accreditation in education related studies;
• Experience in a regulatory environment desirable;
• CTDP (Certified Development & Training Professional) designation preferred;
• Proficiency in spoken and written French;
• Experience in design and development of eLearning curriculum;
• Demonstrated skill in written communication consistent with environments of students across multiple demographics, communities, including where English is a second language;
• Experience within a learning management system or similar with responsibility for broad-based education design and delivery;
• Strong analytical skills, including ability to identify and analyze emerging issues and trends;
• Demonstrated standard of professionalism;
• Possesses excellent communication skills, both written and verbal;
• Excellent organizational and interpersonal skills;
• Ability to use initiative and work independently and as part of the team;
• Proficient computer skills including Microsoft office, Word, Excel, Outlook applications;
• Knowledge of the Travel Industry Act, 2002, and the Ontario Regulation 26/05 desirable.

 Working conditions

Direct Reports / Key Relationships