Learning and Development Specialist

Learning and Development Specialist

Competition Number: 2024-217

Job Code: 0893

Posting Date: November 5, 2024

Closing Date: November 26 at 6:00pm

Job Status: Permanent Full-Time

The City of Kitchener is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Position Overview:

The Learning & Development Specialist reports to the Manager of Organizational Development and Learning to curate and implement corporate learning and development programs, administer the City’s Learning Management System and contribute to other strategic City of Kitchener talent and learning programs.

Responsibilities:

Learning Management System Administration

• Administering the City’s Learning Management System including structuring groups, programs, eLearning modules, assignments, access levels and other settings
• Identifying and implementing solutions to support system administration of complex legislated learning programs to ensure compliance
• Ensuring learning records and system information are accurate and confidential
• Providing strong customer service to support system users and client groups, and trouble-shooting errors/issues

Corporate Learning & Development Sourcing and Consulting

• Curating a catalogue of learning programs including effective sourcing and delivery of professional development, legislated training and training related to strategic priorities
• Offering advisory services and making recommendations to internal customers seeking learning solutions to meet local work area needs
• Supporting internal customers who are developing their own learning content by guiding them through appropriate instructional design steps
• Project managing the development of strategic learning program, including identifying needs, sourcing vendors, administering implementation and evaluating program success.
• Ensuring learning programs incorporate adult learning principles to meet the varied needs of our workforce
• Contributing to learning events by identifying needs and sourcing facilitators to deliver programming
• Full-cycle vendor management
• Conducting program evaluation/measurement informed by learning competencies and outcomes

Project Management

• Defining, planning, implementing and managing multiple projects simultaneously using project management methodologies
• Coordinating among multiple internal and external parties through all stages of learning program development, and systems implementation
• Communicating effectively with all levels of staff across the organization to gather requirements, conduct needs assessments, and share project updates and outcomes
• Other related duties as assigned

Requirements:

The ideal candidate will possess the following experience, education, skills, knowledge and attributes to be successful in the role:

• 3 year degree/diploma in Business, Human Resources, Adult Learning or a related field, with 2 years related and relevant experience, including experience with the implementation of learning programs
• Demonstrated experience administering a Learning Management Systems (LMS)
• Knowledge of adult learning principles and instructional design
• Proven ability to manage multiple projects at once, providing direction and support to team members, and prioritizing work effectively
• Demonstrated attention to detail, and highly accurate in managing data and records with ability to maintain confidentiality
• Ability to effectively serve internal customers accessing learning systems and program, with strong interpersonal skills to manage relationships with client groups with learning needs
• Familiarity with Human Resources practices especially with respect to legislated learning requirements
• Experience with eLearning module creation is an asset
• Experience with HRIS is an asset
• Proficient with MS Office

Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:

• 2-Year Diploma (or 2-Year Specialized Post-Secondary Program) with minimum 4 years’ related and relevant experience OR
• 4-Year Honours Degree with minimum 1 year related and relevant experience

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at recruitment@kitchener.ca, or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."

Department:

Corporate Services

Division:

Human Resources

Union Affiliation:

Non-Union/Management

Number of Positions:

1

Hours of Work:

35 hours per week

Location:

Facility: Kitchener Operations Facility

City: Kitchener

Compensation:

Salary Range: $71,959 - $89,950 annually

Grade/Band: 8