Leader, Product Design

Leader, Product Design

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers? We want to hear from you.

The Leader, Product Design, will report to the Head of Design at Interac and will be responsible for ensuring the success of a product through leading a team of Product Designers. This team focuses on product design, product strategy support, customer experience research, agile squad team design processes, and continuous user testing. An individual in this critical role will split their time between: Managing, advising and coaching a team of Product Designers (~25%); Working with the leadership team on the direction of the business and its operational effectiveness (~20%); Serving as a ‘player coach’ working on product improvements and squad-team design deliverables (~45%), and; Helping improve the operations of the Interac Design organization (~10%).

You'll be responsible for:

• Collaborating with the cross-functional leadership team to define the product vision, strategy and goals, and ensuring work activities are focused on delivering on the vision, strategy and goals
• Defining and communicating a clear design vision aligned with the overall product vision
• Overseeing the iterative design process, from idea discovery to concepting to product market fit testing and finally to product launches, incorporating user research and testing at every stage to ensure the product achieves its stated goals
• Overseeing all product design activities, ensuring the work is high quality and delivered on time and on budget
• Managing and leading a team of Product Designers, providing support on squad team deliverables, and individual career development planning and coaching
• Evaluating design resource needs of the team, and leading the recruiting, hiring, and onboarding of top design talent in a timely fashion
• Providing guidance on product delivery operations, ensuring high-quality design outputs and the effective collaboration between product, design, and engineering teams
• Defining and implementing effective product design best practices and tools that can be adopted by product design teams across Interac
• Championing, evangelizing, and influencing the adoption of the Human Centred Design method across Interac, working with other Product Design Leaders to make product design a core competency and differentiator across the organization

You bring:

• Expertise in Product Design and Human Centred Design methodologies
• Hands-on experience with industry standard design tools, such as Figma, Figjam, Adobe XD, or similar
• Eligibility to work for Interac Corp. in Canada in a full-time capacity
• The ability to create interactive prototypes and wireframes to visualize design concepts
• Experience designing scalable Design Systems and maintaining design libraries
• Expertise in conducting usability testing, synthesizing insights, and sharing learnings with leaders and peers
• Experience building a design team and implementing product design best practices
• Experience working in an environment with a Product Operating Model where complex products move from idea discovery to scaled growth
• Strong leadership skills – You are a confident, empathetic leader
• Strong communication, analytical, and decision-making skills
• Excellent interpersonal skills and a proven ability to work effectively within a matrixed organization

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you.