Lead Site Reliability Engineer

Job Summary

Job Description

What is the Opportunity

The Lead Support SRE will be responsible for supporting and spearheading the development and implementation of Site Reliability Engineering solutions for all applications within City National Bank (CNB), an RBC company. This team will work collaboratively with teams across several lines of business and other Technology and Operations partners as a requirement to succeed in its mandate. This individual will need advanced knowledge and experience working in an application development, support and/or technology operations organization. They should be able to take on a production support role and work with the SRE team in Consumer Banking, Commercial Banking and/or Wealth Management.

What will you do?

• Perform application production support role including off-hours support.
• Spearhead the development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing).
• Run the production environment by monitoring availability and taking a holistic view of system health.
• Build software and systems to manage platform infrastructure and applications.
• Improve reliability, quality, and time-to-market of our suite of software solutions.
• Lead and assist in incident management and problem management for applications in scope.
• Maintain technology currency (manage server patching, certificate renewal, etc.) with a keen eye on automating opportunities.
• Ensure availability and uptime of applications in scope, as per service level objectives.
• Ensure compliance of all systems and applications in scope, including maintaining segregation of duties.
• Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope.
• Support unit's goals to adopt automation solutions for applications in scope.
• Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads.
• Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning.

What do you need to succeed?
Must-have

• Minimum 4+ years of related experience in Application support, Software development (SDLC, working knowledge of at least two of C/C++, Java, Golang, Python, .NET) and Operations (SRE, DevOps, Cloud, Data).
• Advanced knowledge of industry practice (Financial Institution) with a focus on SRE.
• Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs).
• Able to automate simple tasks to reduce toil and increase operating system efficiency.
• Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana).
• Effective negotiation skills, and stakeholder management.
• Excellent communication skills, direct style.
• Consumer banking experience.

Nice-to-have

• Experience working as an SRE within the Financial Trading Industry.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training.
• Opportunity to achieve great success and grow your career with RBC.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.

#LI-Hybrid
#LI-POST
#TECHPJ

Job Skills

Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software

Additional Job Details

Address: 410 GEORGIA ST W, FLOOR 3:VANCOUVER

City: VANCOUVER

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-05

Application Deadline: 2025-02-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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