Lead Site Reliability Engineer

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

Why this role is important to us

At SimCorp we rely on our cloud platform-as-a-service and team to deliver Client Reporting-as-a-Service to our clients. We are seeking an experienced cloud systems administrator to maintain essential platform operations for our global client base. In this role, the candidate will be responsible for the availability and maintenance of our hosted platform, handling incidents and service requests, and providing Level 3 troubleshooting. You will also be required to gain a basic understanding of how the Coric application works in order to support your platform responsibilities. There will also be opportunities to assist with onboarding new clients and contributing to various projects.

What you will be responsible for

• Manage support cases within the framework of an incident management process. Take ownership of cases reported by clients and provide support, down to Level-3, to troubleshoot, diagnose and resolve issues with the Client Reporting Platform.
• Complete regular maintenance and upgrade work such as Windows Server patching, infrastructure and application upgrades, license management, service and system restart and Virtual Server and SQL Server backup and restores.
• Action service requests for internal and external clients such as environment refreshes, data migrations, deploying Virtual Machine resources and installing whitelisted software.
• PowerShell coding and working with code repositories such as Azure DevOps. Able to update ‘everything-as-code’ artefacts to fix issues, deliver new infrastructure and application services and to automate operational processes.
• Support the team's security and compliance commitments for vulnerability monitoring and remediation, annual penetration testing, disaster recovery testing and completing audit checks of our processes and procedures.
• Deploy scheduled changes using continuous delivery tooling and automations within the framework of a Change Management process.
• Support projects to onboard new customers or improve our offering to existing customers by representing the Coric-as-a-Service team and being responsible for our project deliverables such as deploying new infrastructure services or troubleshooting issues.
• Provide on-call support outside of regular working hours, including evenings, weekends, and holidays.

What we value

Tech Stack / Environment: Microsoft Azure (must have), Microsoft Windows Server, .NET application, RDG Server, IIS Server, SQL Server, Windows PowerShell

• Demonstrated experience in Azure cloud, Windows Systems Administration including Active Directory Domain Services, Remote Desktop Services, IIS Server, and SQL Server
• Knowledge of cloud networking concepts including VPC, subnets, load balancers, and VPN gateways
• Strong scripting skills in PowerShell and Azure CLI for automating cloud operations
• Proficiency in Azure services such as Azure Virtual Machines, Azure Storage, and Azure Networking
• Familiarity with Git operations and version control with Azure DevOps

Nice to have

• Knowledge of Site Reliability Engineering framework and ITIL
• Experience working in an Agile environment
• Experience with cloud and infrastructure monitoring tools
• Experience with Infrastructure as Code (IaC) tools
• Experience with Linux Systems Administration
• Experience working with ITSM software such as Salesforce, Remedyforce, ServiceNow, JIRA, or similar

We require a skilled professional who:

• Contributes and provides input to solution design from both the technical and operational perspective.
• Will take ownership of operational issues and manage the often complex technical details and cross departmental dependencies.
• Pays attention to detail in work and in communication, particularly with clients.
• Embraces change and is motivated by learning new technologies and working practices.
• Is able to work across time zones as part of an international team.
• Has proficient customer service skills and is able to communicate with clients in a clear and professional manner.
• Is able to come into the SimCorp office 2x/week as per our hybrid policy.

Next Steps

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

SimCorp Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

#LI-Hybrid