Lead Product Manager

Job Title: Lead Product Manager - Temenos T24
Location: Toronto, ON
Duration: 5-month Contract
Work Type: Hybrid
Pay Range: C$75 - C$90/Hr

Purpose of Job

• Reporting to the Group Product Manager or Senior Director, Product Manager, and working alongside senior product managers, engineers, and product designers.
• The Product Manager is responsible for devising strategies and leading projects to optimize customer service via digital banking channels – specifically online banking and mobile banking.

Main Activities

• Assisting in the development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design, and customer experience.
• Assist in the delivery of new products and features in digital channels.
• Assist in the running of the digital channels day-to-day, ensuring their availability to customers.
• Maintaining industry and competitive awareness.
• Supporting the team in delivering a leading, seamless customer experience in the digital channels.
• Driving Digital Banking projects with internal groups and vendors.
• Managing various vendor relationships.
• Working with legal, compliance, fraud, etc., to ensure protection of the organization and customers.
• Collaborating with engineering and architecture teams to ensure integration with core banking platforms.
• Ensuring alignment with security and risk management policies for digital banking operations.

Knowledge/Skill Requirements

• 5+ years of Financial Institution experience leading online and/or mobile banking channels.
• Strong experience working with Temenos T24 Core Banking Platform and its integration into digital banking solutions.
• Educational background in Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc.
• MBA or other graduate degree is a plus.
• Familiarity and expertise with consumer technology, both common and leading.
• Proven track record of delivering customer-facing service enhancements on a large scale.
• Familiarity with user experience & design principles, specifically for digital interactions.
• Strong attention to detail.
• Proven ability to initiate and execute projects.
• Good verbal and written communication skills.
• Project management experience.
• Understanding of secure banking technologies, authentication mechanisms, and regulatory requirements for digital banking solutions.