Lead, Enterprise Employee Listening

Lead, Enterprise Employee Listening

Apply locations: Toronto, ON, CAN

Time type: Full time

Posted on: Posted 4 Days Ago

Job requisition id: R240030888

Application Deadline: 01/04/2025

Address: 100 King Street West

Job Family Group: Human Resources

As a critical member of the Culture, Leadership and Enterprise Development team, the Enterprise Employee Listening Lead creates and executes BMO's employee listening strategy in support of our business priorities and strategic objectives. Through leadership over the Employee Listening centre of excellence, the Lead will evolve the enterprise approach to employee listening and enhance BMO’s ability to generate actionable employee insights. The Lead will oversee a portfolio of company-wide initiatives and build the enterprise architecture, processes and governance to enable a broad spectrum of employee listening activities. The Lead will be the primary owner of the employee listening platform and ensure that BMO’s approach is best-in-class and designed for a more fluid, digital, hybrid environment.

The Lead will successfully:

• Oversee assigned projects from initiation to implementation to achieve desired business results.
• Ensure that successful business outcomes are the prime measure of project success including delivering projects on time, within budget, within quality standards and to the satisfaction of the project sponsor(s).
• Drive to mitigate execution risk to achieve the desired business outcomes.
• Understand the business/group and facilitate communication with other program/project managers and stakeholders efficiently and effectively.
• Manage and coordinate team members including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.

Core responsibilities include:

Strategy

• Create and execute enterprise employee listening strategy.
• Collaborate with partners across the enterprise to design world-class listening and analytics capabilities and programs.
• Act as the enterprise subject matter expert on listening.
• Act as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives related to insights generated from listening activities.
• Develop an expert understanding of business/group challenges with potential impact on employee experience and overall culture.
• Operate at a group/enterprise-wide level and serve as a senior specialist resource across BMO.
• Break down strategic problems, and analyze data and information to provide insights and recommendations.
• Recommend business priorities, advise on resource requirements and develop roadmap for strategic execution.
• Identify emerging issues and trends to inform decision-making.
• Network with industry contacts to gather competitive insights and best practices.
• Anticipate trends and respond by implementing appropriate changes.
• Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

Ownership of listening programs and projects

• Own strategic listening programs within multiple or single business/groups and provide integrated management of subsidiary projects and internal or external stakeholders.
• Exercise direct accountability for complex listening programs with many project managers and team members.
• Manage all aspects of the project lifecycle, including business, operational and technology deliverables. Ensure all project processes are completed.
• Conduct independent analysis and assessment to resolve strategic issues.
• Monitor and track performance and address any issues.
• Lead all aspects of the program lifecycle and ensure program structure is designed to achieve the intended business benefit.
• Design and produce regular and ad-hoc reports, and dashboards.
• Manage overall program budget and allocate budgets to supporting projects. Ensure overall program spend is managed within approved annual and multi-year budget allocations.
• Manage contingency funding in support of risk mitigation plans.
• Provide guidance to the project sponsor on the implementation and sustainment of projects, resulting in successful project outcomes.
• Execute project requirements in governance frameworks focused on risk appetite, regulatory and compliance standards.
• Develop all related project management artifacts, while complying with applicable enterprise standards.
• Monitor and control project deliverables. Make recommendations and adjustments to the overall project plan to achieve deliverables.
• Provide project sponsor with advice on the viability of the business case (costs, benefits, KPIs, etc.) throughout the project.
• Understand project interdependencies and demonstrate critical thinking that proactively identifies potential risks, issues or strategic opportunities and efficiencies.
• Demonstrate ownership and commitment by holding themselves accountable for the identification and resolution of project problems.
• Lead and/or represent the project in project team meetings, governance forums and inter-department forums.

Change Management

• Provide enterprise and program-level change leadership to ensure the vision and objectives of large-scale transformations are driven properly.
• Develop change management plans for the complex listening programs spanning across multiple business units and stakeholders.
• Collaborate across BMO to develop communications strategies and ensure consistency of messaging to positively influence or change behaviour.
• Ensure change management plans are developed, socialized and consistently measured to deliver the expected project benefits and adoption.
• Proactively identify project risks and establish effective risk mitigation from the outset.

Relationship Management

• Demonstrate stakeholder partnership that involves effective communication with the project sponsor; gain and build trust and rapport.
• Foster strong internal and external networks and work with and across multiple teams to achieve business objectives.

Governance & Risk

• Adhere to Bank risk, regulatory and compliance controls.

Other

• Broader work or accountabilities may be assigned as needed.

Qualifications:

• 9+ years of relevant experience in employee listening and analytics or an equivalent combination of education and experience.
• Deep subject matter expertise in employee listening and analytics.
• Demonstrated ability to create strategy and execute change across complex organizations.
• Verbal & written communication skills - Expert.
• Analytical and problem solving skills - Expert.
• Influence skills - Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Judgement skills – Expert.
• Learning agility – Expert.
• Stakeholder management – Expert.
• Able to navigate challenging situations effectively.
• Able to apply project management methodologies or approaches.
• Able to manage project and business risks, including project and program interdependencies.
• Able to resolve project issues effectively.
• Seasoned expert with extensive industry knowledge.
• Able to manage ambiguity.

Salary: $103,500.00 - $192,500.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.