Lead Digital Product Owner (Director) - Domain Rationalization

The Lead Digital Product Owner (Director) - Domain Rationalization holds a key leadership position passionate about developing and implementing a comprehensive domain strategy for Manulife. This role requires a visionary leader who can align short-term actions with a long-term vision, to effectively rationalize and optimize the company's digital domains and digital applications. The successful candidate will collaborate closely with segment leads, cross-functional teams, and external partners to identify opportunities, strategize solutions, and ensure seamless execution of domain migrations and decommissioning. The ideal candidate should be a subject matter expert on domain and applications, digital product ownership, along with expertise in SEO/SEM, risk management, legal, and compliance.

As a leader, the candidate will manage a team as well as a consulting engagement. The candidate will be evaluated on key metrics such as the number of domains rationalized, financial savings achieved, and the quality of execution. Experience in digital transformation and change management in global regulated industries is also preferred.

Position Responsibilities:

• Own the Domain Strategy: Develop and maintain both the short-term and long-term (north star) vision for Manulife's domain strategy
• Collaborate with Segment Leads: Identify and validate opportunities for domain migration in alignment with the north star vision
  Strategic Planning: Devise the optimal strategies to achieve the long-term domain rationalization goals
• Governance and Oversight: Establish governance structures to ensure new activities align with the strategic vision and do not deviate from the established goals
• Cross-functional Execution: Work with Technology, Risk, and Legal leads to successfully execute the decommissioning of domains
  Progress Reporting and Business Case Development: Collaborate with the Project Management Office (PMO) to report progress and develop business cases for future rationalization activities
• Leadership and Management: Manage a team of two direct reports and oversee the work of a consulting organization

Required Qualifications:

• 7+ years experience in digital product ownership
• Domain management experience is a must; strong preference will be given to past history of executing similar projects
• Fundamental understanding of Akamai, and CMS (AEM) is a must
• Proven experience in consulting and people management
• Experience with agile working models and agile release management
• Demonstrated ability to work cross functionally (Marketing, IT, risk, legal, compliance, procurement)
• Excellent stakeholder management skills
• Strong analytical and data management background to drive informed decision-making
• Experience in leading digital transformation initiatives, driving significant change within an organization

Preferred Qualifications:

• Background in regulated industries, which would provide a strong understanding of compliance and regulatory considerations in a global context
• Familiarity with JIRA and other collaboration tools

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Primary Location: Toronto, Ontario

Working Arrangement: Hybrid

Salary range is expected to be between: $105,750.00 CAD - $190,350.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.