Lead Business Analyst – Intelligent Automation / RnD

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

We are a multidisciplinary team dedicated to driving innovation, developing new ideas, implementing bespoke and strategic solutions, and conducting market research and analysis. The team's mission is to position CITCO at the forefront of technological advancements and enable it to shape the future of financial services.

As a core member of our Intelligent Automation (IA) team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

About You:

• 3+ years of experience working as a business analyst in an agile environment, 1 year as a lead, or equivalent financial services industry experience
• Exceptional communication skills, both written and oral
• Ability to work independently
• Ability to clearly articulate complex business problems in simple terms and present solutions
• Able to actively listen, understand and learn
• Design, evaluate, and monitor key metrics with business teams
• Assets:
  • Experience with Kpoint
  • Proficient with Microsoft Office 365
  • Familiar with Visio and Draw.io
  • Knowledge of JIRA and Confluence

Our Benefits:

Your well-being is of paramount importance to us and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role:

The Lead Business Analyst for the Intelligent Automation and RnD team in Transformation Office (TO) will be a pivotal member responsible for collaborating with various stakeholders including the Intelligent Automation (IA) and Research and Development (R&D) teams to gather requirements for automation projects/Proof of Concepts (PoCs) that will drive development of innovative solutions for our marquee clients. This role demands effective communication, coordination, and leadership skills to manage calls, understand pain points, prepare detailed reports, and create engaging newsletters and marketing materials that highlight the impact of the team to the organization. You will work with the Process Design team, Process Adoption team, business unit representatives, and software vendors to optimize and digitize operational processes in order to deliver position bottom-line results for Citco.

• Gather, analyze, and document business requirements, user stories, and success criteria.
• Evaluate business processes for potential transformation and automation opportunities.
• Collaborate with SMEs and technical teams to brainstorm and assess solution feasibility.
• Develop wireframes, mockups, and low-fidelity prototypes to visualize business requirements and workflows.
• Document and communicate proposed solutions' business outcomes and benefits.
• Establish best practices, standard templates, and project governance guidelines for executing PoCs/prototype/solution builds.
• Collaborate with Process Owners and Platform teams to implement successful prototypes into production.
• Maintain and groom the product backlog.
• Organize and lead Scrum meetings, including stand-ups, backlog grooming, reviews, and retrospectives.
• Mentor and train other team members.
• Preparing comprehensive reports to update stakeholders on project status and outcomes.
• Prepare and present updates to steering committee/senior leadership team.
• Prepare communications (newsletters and kpoint videos) to showcase the achievements and innovations of the team.
• Assist with marketing products developed through IA and R&D teams.

Key Competencies:

• Adaptability
• Quality and Risk Management
• Problem Solving
• Communication
• Teamwork
• Drive for Results
• Attention to Detail