Lead Box Office Agent

Bard on the Beach is Western Canada’s largest professional Shakespeare Festival, with a focus on providing a vibrant, accessible and inclusive theatre festival to the public. The Festival offers contemporary productions of Shakespeare plays, related dramas and special events from June through September in two modern theatre tents, in a magnificent waterfront setting in Sen̓ákw/Vanier Park. Bard Education also offers programs throughout the year. Full details here: https://bardonthebeach.org/about-us/

Bard on the Beach is seeking a Lead Box Office Agent to join us in welcoming diverse audiences and in offering an inclusive and accessible space for patrons, artists and staff in accordance with our Company Commitments. As a Lead Box Office Agent, you will provide ticketing and empathetic patron services. You will provide additional daily operations guidance and team leadership in the lead-up to and during the festival season. You will work as part of the Box Office Supervisor’s team.

Responsibilities:

1. Process ticket orders, donations and program registrations by phone and in-person, resolve ticketing issues, help patrons navigate the website and provide technical support for online accounts.
2. Assist the Box Office team members and be a supplementary assistant when Box Office Manager or Supervisor aren’t available.
3. Support the Box Office Supervisor and Box Office Coordinator with large ticket orders by reserving tickets, processing deposits and final payments and communicating group ticket orders.
4. Assist in addressing escalated issues between staff and patrons.
5. Support Will Call periods, including printing and distributing tickets, preparing reports and seating maps and supporting all health and safety policies, to create a smooth and safe pre-show experience.
6. Provide information on the Festival’s programming, promote health and safety policies, and uphold the Company Commitments.
7. Update patron files, deactivate spam accounts, merge duplicate accounts and other responsibilities as assigned by the Manager.

Qualifications:

1. Experience as a team leader.
2. Experience in working with the public and creating a welcoming, inclusive space.
3. Familiarity and comfort with a variety of software. Bard on the Beach uses a CRM software and experience using Spektrix is considered an asset.
4. Experience with conflict resolution or de-escalation tactics.
5. Clear communication skills, in writing and in conversation.
6. A strong interest in solving problems and finding solutions.
7. The ability to stay organized and accurate in a time-sensitive and fast-moving environment.
8. An interest in the theatre and the arts and a willingness to learn in the role.
9. Previous box office and/or customer service experience (equivalent experience will be considered).

HOURS

March through May: Part-time; minimum of three weekdays. Hybrid (remote and in-person) working environment is possible prior to the Festival season.

June through September: Full-Time, based on Box Office schedule. Successful candidates must be available to work a minimum of four days per week with one of them being on a Saturday or Sunday.

Shifts offered will be a minimum of 4 hours and a maximum of 8 hours.

How to Apply:

Please upload your cover letter and resume in one PDF or Word document named “[First & Last Name] Box Office Lead Agent,” and let us know what excites you about this position, why you think you’re the right fit, and what an ‘inclusive space’ means to you. Submit to bardonthebeach.org/current-opportunities/apply-now/

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

Bard on the Beach is committed to promoting an accessible, safe, inclusive and diverse environment. We respect, value and celebrate the diverse experiences of each person and actively encourage everyone to consider joining our team.

If you have questions or need support or assistance in submitting your application, please reach out to Stacey Menzies at resumes@bardonthebeach.org or call 604-737-0625 ext. 2235.