Lab Operations Manager

Overview

Provides support to laboratory managers and staff within an assigned market to ensure the laboratory network produces a quality product in an appropriate service time daily. Provides technical training and support to Lab Managers and staff.

Responsibilities

Lab Support

• Assist in continued implementation of the ADDL Standard Operating Procedures to affiliated laboratories.
• Assist in the technical assessment and training of all ADDL employees.
• Assist in the technical assessment of prospective ADDL employees.
• Provide technical training and support to established ADDL laboratories as needed.
• Provide temporary, fill-in and new center opening coverage to all affiliated ADDL laboratories as necessary.
• Provide technical assistance and training for new center openings.
• Specific Management Responsibilities (each Laboratory within the assigned region).

Reporting

• Conduct regular site visits and provide written updates to the Director of Laboratory Operations Excellence as directed.
• Conduct monthly phone calls with Laboratory Manager and Practice Owner and/or Managing Dentist as needed.
• Conduct regular meetings with PO’s to ensure labs are meeting quality service requirements.
• Provide verbal reports to the Region Director of Laboratory Operations regarding concerns, issues and positives within the Laboratory and Dental Center.

Laboratory and Dental Center Travel

• Trips for employee evaluations, employee training, analysis of workflow, resolving Laboratory personnel problems, interviews of Technicians, troubleshooting and responding to the needs of the resident Dentists.
• Emergency fill-in work for your region if a Technician is out of work.
• Evaluate and be prepared to report to the VP of Laboratory Operations, in writing, on the following issues:

• Laboratory/Dental Center relations
• Quality of cases
• Production and service time
• Laboratory personnel issues
• The facility
• Condition of the grounds
• Equipment
• Inventory/supply status
• S.H.A. compliance
• Comments from the Dentists about Laboratory performance
• Any other information pertinent to the Laboratory operation
• On-site laboratory record keeping/filing system (time sheets, warning notices, attendance controllers)

This is not necessarily an exhaustive list of responsibilities, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of many of the procedures within our laboratories, Affordable Dentures Dental Laboratories, Inc. (ADDL) reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. Regardless of an employee’s current technical skill, he or she will be required to cross-train and learn all procedures within our laboratory. Employees will be expected to perform any procedures essential to the job as requested by his or her supervisor.

Qualifications

• Associates degree or BS degree desired or equivalent relevant experience.
• Minimum of 5 years in dental laboratory with increasing responsibilities and working with multi-site hospitals/health systems and/or payers, health, vision, and pharmaceutical organizations.
• CDT required.
• Extensive experience in dental operations and service.
• Experience managing large networks of customer-facing operations. Healthcare experience a plus.
• Skilled in implementation of LEAN/Six Sigma preferred.