Lab Lead, ServiceNow, Tangerine

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Service Management Technology (SMT) team under Global Engineering, Operations & Functions in Global, ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

1. Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
2. Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
3. Lead and coach the team members with task-oriented activities, coordinating the team developments between the teams and teammates.
4. Extract and maximize business value by providing solutions that best fit the business (i.e. leveraging out of the box versus heavy customization).
5. Help with proofs of concept to get the most out of the ServiceNow modules for the business.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

1. Configured and developed solutions on the ServiceNow Platform (i.e. Workflows, Business Rules, Script Includes, etc).
2. Led end-to-end ServiceNow implementation project teams and owned project delivery goals.
3. Ability to work on multiple projects at the same time with good time management skills.
4. Provided guidance to junior members in the team.
5. Worked without supervision on project work.
6. Provided support with technical solutions within your domain space (i.e. ITAM, ITSM).
7. Maintained up-to-date technical documentation.
8. Participated in estimation with your enterprise stakeholders.
9. Computer Science Diploma or Degree; or related work experience.
10. ITIL Foundation certification or training.
11. ServiceNow Advanced System Administrator certified or training.
12. ServiceNow Scripting certification or training a plus.
13. 3 - 5 years of ServiceNow experience within modules/applications (and ServiceNow in general). For example, ITSM, ITOM, SPM, etc.
14. 3 - 5 years’ experience and hands-on development in general module configuration on the ServiceNow Platform.
15. 1 - 3 years’ experience as a Tech Lead working on the ServiceNow platform.
16. Experience with the Service Graph Connector in ServiceNow a plus.
17. Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows, etc.
18. Experience in systems design and a solid understanding of development, quality assurance, and integration methodologies.
19. Ability to do research and development of new ways to leverage the ServiceNow platform.

What's in it for you?

1. Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank.
2. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
3. Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
4. Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
5. Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital, and much more!

Working location condition: Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.