Key Holder

A Lacoste Key Holder, you will be entrusted with the responsibility of opening and closing the store while maintaining a high level of customer service. You will work alongside the retail team to ensure smooth daily operations, provide leadership in the absence of senior management, and assist in securing the store.

Essential Job Responsibilities:

1. Customer service and sales desire to achieve and exceed individual sales goals and KPIs as determined by the Store Manager.
2. Perform all of the duties of a Sales Associate (customer service, stocking, etc.) but also has additional responsibilities related to store operations, specifically opening and closing the store.
3. Trusted with the store's keys and security system, meaning they can unlock and lock the store at the beginning and end of the day, and possibly secure money, manage alarms, and oversee some operational tasks.
4. Handle emergencies or unexpected situations when the manager is not present, and assist with training or guiding new employees.

Operations:

1. Familiarize yourself with stock levels and utilize systems for inventory management.
2. Support visual directives to maintain the store's aesthetic standards.
3. Foster future sales opportunities through proactive customer engagement and follow-up.
4. Demonstrate proficiency in store computer systems and procedures.

Core Competencies and Traits:

1. Ability to guide and motivate the sales team, providing direction when the store manager is absent.
2. Strong interpersonal skills to build positive relationships with team members, contributing to a collaborative and efficient work environment.
3. Capable of providing feedback, mentoring new employees, and helping with staff training.
4. Ability to prioritize tasks, manage time effectively, and meet deadlines, especially when opening/closing the store or handling operational duties during peak hours.
5. Capability to multitask, managing both customer service and operational duties simultaneously.