Junior UX Researcher

Ready for a challenge?

Born in the Prairies, now part of a worldwide network, Skip (part of Just Eat Takeaway, JET) is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

As a Junior UX Researcher within the Customer pillar, you'll be part of a UX team focusing on enhancing all aspects of the customer experience including app/website usage to delivery and post order interactions.

Our Company Values Are To Lead, Care Deliver. Our UX Team Has a UX Charter That Includes Our Vision Of Creating Best In Class Products, With a Diverse And Balanced Team That Has An Enjoyable And Creative Culture. It Also Includes Our UX Principles:

• We Champion
• We Go Beyond
• We Connect
• We Humanise
• We Simplify

Location: Hybrid- 3 days a week from our Winnipeg or Toronto office 2 days working from home

Reporting to: Lead UX Researcher

These are some of the key ingredients to the role:

• Work with Research colleagues to plan, execute, and analyse a variety of user research methods (e.g., interviews, surveys, usability testing, A/B testing, contextual inquiry, diary studies).
• Apply a critical approach to user research to deeply understand customer needs, motivations, pain points, and behaviors related to food and grocery delivery.
• Translate research findings into actionable insights and recommendations.
• Communicate research findings effectively through presentations, reports, and workshops.
• Work closely with product managers, designers, engineers, and other stakeholders to integrate user insights into the product development process.
• Act as the voice of the customer within the cross functional team.
• Advocate for accessible and inclusive design solutions.

What will you bring to the table?

• Prior experience or a passion for UX Research
• Familiarity with various research methodologies
• Ability to design and execute research studies that answer known research questions with valid, trustworthy, timely insights
• Ability to work closely and collaboratively with product design stakeholders, and other researchers
• A strong problem solver with a humble inquisitive approach
• Excellent communication skills
• Ability to adapt and work in a truly international, dynamic business
• A growth-oriented outlook, with a desire to learn and improve both yourself and the products and processes around you.

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!