Junior SRE [#4786]

Job Description: Alteo is looking for a Junior SRE for a permanent position based in Montreal.

Your main role will be to participate in the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.

Responsibilities:

• Participate in the definition of procedures to ensure service performance
  • Study and analyze electronic payment platform requirements
  • Analyze operating constraints
  • Industrialize production and implement the business resumption plan
  • Define and implement procedures
  • Draft qualification and patch testing procedures
• Participate in customer support to meet availability and reliability commitments
  • Handle and process requests and incidents
  • Define production release requirements
  • Manage relations between customers and editors/service providers
  • Produce activity reports
  • Draw up maintenance action plans
  • Define service tasks: alarms, scheduling, backups, and planning of processing (Batch)
• Participate in user support to guarantee the processing of reported anomalies
  • Provide technical support for users (2nd and 3rd levels)
  • Respond timely to operating incidents (e.g., analysis, diagnosis, and resolution)
  • Anticipate user needs and system evolutions
  • Contribute to technical documentation
  • Follow up on operating incidents by analyzing causes and taking associated corrective measures.

Profile:

• DEC/BAC in IT or equivalent
• 0-3 years' experience in a similar role
• Familiarity with the electronic payment industry (an important asset)
• Unix server
• Databases (e.g., Oracle, PostgreSQL...)
• Batch and Shell scripting
• File transfer station (CFT, SFTP...)
• International network platforms (e.g., Edit Package Visa, Master Com...)
• Scheduling tools (e.g., AUTOMIC, $UNIVERS...)
• Network architectures and security
• Supervision platform
• Writing technical specifications
• Customer orientation
• Compliance with commitments
• Taking the initiative
• Problem anticipation
• Reporting & Monitoring
• Sense of initiative, flexibility
• Team player
• Ability to provide support and assistance