Junior Service Desk Technician

5700 Yonge St, North York, ON M2M 4G3, Canada

Job Description

Posted Wednesday, March 26, 2025 at 7:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Junior Service Desk Technician. Could It Be You?

A Junior Service Desk Technician exhibits passion for a high level of Customer Satisfaction in assisting our Staff with their technical concerns. They are responsible for providing first level triage for staff, both onsite at our Global offices and remotely.

In this role, responsibilities include but are not limited to:

• Provide front line support to walk-up clients to address their issues or concerns.
• Resolve client issues with a positive manner geared toward client loyalty while abiding by policies and procedures.
• Perform repairs, upgrades and other related services for Windows 11/Mac and mobile technologies.
• Educate clients to prevent similar problems.
• Taking Initiative – Enable our staff to be productive, look for opportunities to reduce ‘Friction with our technology’
• Customer Service – Listening actively and building a rapport with the clients.
• Learning – Absorbing team member experience while expanding on your own technical abilities.
• Team integration – Collaborating with other departments for efficient resolution. Willing to pitch in and help with other projects and initiatives as needed.
• Maintain, analyze, troubleshoot, and repair PC and Mac related hardware and peripherals.
• Install and support enterprise-wide applications such Windows 11, Mac, MS Office, Zoom, Google Workspace as well as departmental business applications.
• Maintain accurate PC, Mac, Mobile Phones, and printer inventory through asset management software.
• Provide timely support on the Service Desk via phone and ticketing queue.
• Engage vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Create and maintain documentation on projects and recurring procedures.

So are YOU our next Junior Service Desk Technician? You are if you…

• At least 1 year of job related experience in a modernized support desk environment.
• A+ Certification will be a strong asset.
• Experience with scripting in Windows PowerShell is an asset.
• Excellent communications skills – fluent in English (oral and written).

Sounds like you? Click below to apply!

#LI-Hybrid
#LI-LM1

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.