Junior Salesforce Administrator Co-op

About AGF:

Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range of clients, from individual investors and financial advisors to institutions, including pension plans, corporate plans, sovereign wealth funds, endowments and foundations. Our commitment to the principles of good stewardship and responsible investment is a positive differentiator for AGF. We believe integrating Environmental, Social and Governance (ESG) issues into our investment decision-making and ownership practices across platforms will help deliver better investment outcomes to our clients.

About the Role:

We are seeking talented individuals to work with our Business Development team. If you are passionate about learning, maintaining, and developing the most powerful CRM (Customer Relationship Management) platform, this is the position for you.

Your Responsibilities:

1. All aspects of user and license management including new user setup/deactivation, roles, profiles, permission setting, sharing setting, public groups
2. User support tickets
3. Identify and gather requirements from users and stakeholders
4. Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
5. Monitor user adoption
6. User training and creating training materials

Your Requirements:

1. Computer Science or related stream
2. A team person with quick-to-learn and strong problem-solving skills
3. A proactive attitude to platform enhancements
4. A desire to implement best practice solutions
5. Available and responsive to questions
6. Experience in the following is a strong asset: C#, Java, SQL query, ETL, strong database knowledge
7. Basic knowledge about business or CRM in general, basic knowledge about Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), basic understanding of the financial services industry
8. A focused, detail-oriented approach to completing tasks
9. Excellent communication and organizational skills

No unsolicited agency referrals please.

AGF is an equal opportunity employer. AGF welcomes and encourages applications from people with disabilities. Accommodations are available on request in all aspects of our recruitment and selection process. It is the Company's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best qualified person for the job. AGF does not discriminate against applicants based on race, color, religion, sex, national origin, or disability or any other status or condition protected by applicable legislation.