Junior Collision Estimator / Customer Service Representative

Job Title: Junior Collision Estimator / Customer Service Representative

Company: Modern Auto Body Ltd.

Location: Edmonton, Alberta

Job Type: Full-Time

About Us: Modern Auto Body Ltd. is a leading auto body repair shop dedicated to providing top-notch collision repair services. We pride ourselves on our commitment to quality, customer satisfaction, and continuous improvement. Join our dynamic team and be a part of a company that values integrity, teamwork, and professional growth.

Job Description: We are seeking a motivated and detail-oriented Junior Collision Estimator / Customer Service Representative to join our team. In this dual role, you will be responsible for providing accurate collision repair estimates on small jobs and delivering exceptional customer service.

Key Responsibilities:

• Greet customers and assist with their inquiries in a friendly and professional manner.
• Inspect damaged vehicles and prepare accurate repair estimates.
• Communicate with insurance companies to ensure estimates meet their requirements.
• Provide customers with detailed explanations of repair processes and timelines.
• Schedule repair appointments and coordinate with the repair team.
• Maintain accurate records of estimates, repairs, and customer interactions.
• Follow up with customers to ensure their satisfaction with the repair process.
• Assist with other administrative tasks as needed.

Qualifications:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Basic knowledge of auto body repair processes is an asset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer software for estimates and record-keeping.
• Customer-focused attitude with a commitment to providing excellent service.
• Willingness to learn and adapt to new technologies and procedures.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Training and mentorship from experienced professionals.