Junior Business Analyst

Junior Business Analyst

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

The Information Technology Services department is excited to invite motivated individuals to apply for the position of Junior Business Analyst. In this role, the successful candidate will play a vital part by collaborating with internal business partners to identify and interpret business needs and problems. After gathering the information, the incumbent will assist with researching current and new and innovative technology solutions and processes to help teams meet their needs or solve issues. The position falls within the Strategy and Partnerships Directorate and will report to the Assistant Director, Business Relationships.

This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.

If you are passionate about working through business challenges with a diverse group of people and have an eye for leveraging secure technology to create change and solve problems, this role may be for you! Your business analyst skills will be put to work as you navigate business needs and help create efficient and paths forward.

Job Description

1. Reviews and edits business requirements and processes and provides regular updates to project managers and client groups.
2. Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
3. Recommends system and business process improvements on information system and business process issues.
4. Ensures issues are identified, tracked, reported and resolved in a timely manner.
5. Coordinates and develops training content and supports the coordination and/or delivery of training.
6. Assesses training needs, learning gaps and program risks.
7. Provides user support, and 3rd level help desk support.
8. Ensures updates and changes to any application configurations meet change management and security specifications.
9. Other duties as required in support of the department and/or unit.

Required Education

1. Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

1. More than 3 years and up to and including 5 years of experience.
2. Experience with assessing emerging trends, technologies, electronic platforms and potential digital business opportunities considered an asset (e.g., social media, etc.).
3. Experience in cloud computing environment considered an asset (e.g., Platform-as-a-service (PAAS), Infrastructure-as-a-service (IAAS), Software-as-a-service (SAAS), etc.).
4. Experience with designing and implementing solutions leveraging Microsoft 365 applications and services, such as SharePoint Online, Exchange Online, Microsoft Teams and Teams Voice, and Power Platform components considered an asset.
5. Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
6. Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

1. Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
2. Provide consultation and advice on non-straightforward and/or complex issues.
3. Interaction with others typically requires interpersonal skills and the ability to understand and influence.
4. Adapt messages to meet the needs of the intended audience.
5. Build relationships, trust and credibility.
6. Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
7. Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
8. Participate in project team meetings and develop individual project plans.
9. Lead procedural or technological change within a unit.
10. Identify new problems and seek information and input to fully understand the cause of problems.
11. Identify opportunities to improve the effectiveness and efficiency of work processes.
12. Draw logical conclusions and provides opinions and recommendations.
13. Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
14. Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hradmin@queensu.ca.

Skills

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