Junior Account Manager

Imagine your future with us!

At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

About The Role
On-site | Casual

We have a unique role in our Fredericton operation for the right candidate who is interested in both operations and client management. This role will consist of primary duties of operating the depot with secondary duties associated with supporting the account management team. This will include working with the operations and project teams – a unique learning experience.

Key Responsibilities

1. Welcome clients and couriers in the sample receiving area;
2. Prepare bottle orders for packing and shipping;
3. Package and ship samples using appropriate couriers and procedures;
4. Organize, prioritize, and track orders;
5. Review and double check bottle orders prepared by others for errors;
6. Receive supplies and distribute to appropriate department;
7. Process return shipments for laboratory supplies;
8. Take weekly stock counts;
9. Maintain inventory control of sample bottles and general lab and shipping supplies;
10. Deliver late shipments to couriers and others as required;
11. Deliver/pickup of shipments, as required;
12. Trace lost/late shipments and/or customer claims of lost shipments;
13. Provide excellent customer service to clients and couriers;
14. Clean and manage coolers after sample login;
15. Ensure sample receiving area is clean, organized, and presentable at all times;
16. Receive samples/coolers;
17. Unpack and layout all samples from each submission in the order of the submission;
18. Label verification;
19. Basic building maintenance;
20. Provide general assistance to support regional operations as required;
21. Follow internal Standard Operating Procedures and schedules while ensuring analytical quality procedures are adhered to;
22. Carry out login checks for files logged in (including verifying account numbers, client contacts, email distribution lists, sample identifications, dates/times, job reference numbers, PO’s, SPO’s, COC attachments, lab products, EDDs, special reporting requirements, etc.);
23. Updating and creating account notes;
24. Assisting with invoicing where required (including invoice corrections, monthly invoicing, etc);
25. Prepare/enter client bottle requests for Shipping;
26. Prepare and maintain custom electronic chains of custodies and labels for clients;
27. Miscellaneous filing of client information (e-mails, etc.);
28. Maintain and update client account information (i.e. contacts, addresses, locations, etc.);
29. Shipping confirmation (i.e. ensure new shipments & return shipments have been sent and/or received);
30. Data entry for any client provided or field parameters;
31. Reviewing the status of data (i.e. rush, recheck, missing, held, etc.);
32. Observe established safety regulations and comply with all ALS health and safety policies and procedures;
33. Other duties as assigned.

About You

1. Excellent customer service skills;
2. Positive and energetic outlook;
3. Demonstrated time management skills;
4. Proven ability to work under pressure;
5. Organized, detailed oriented and able to work independently;
6. Excellent English communication skills (written and verbal);
7. Proficient computer skills – Microsoft Word and Excel.

Required Qualifications

1. High school diploma or equivalent;
2. Environmental laboratory experience would be an asset;
3. Valid unrestricted license for personal vehicle use applicable in the province/territory;
4. No major driving violations and no more than two minor violations/incidents.

Physical Demands

1. Manual dexterity to perform intricate and/or repetitive tasks;
2. Lift up to 50lbs and carry for short distances;
3. Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

Working at ALS
Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our Benefits Include

1. Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
2. Additional vacation days for years of service
3. Business support for education or training after 9 months with the company
4. Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.