Jr. Experience Researcher

Hello! Welcome to our job board.

We’re Xello, an education software company powered by passionate people who are driven to help every student be future ready. At Xello, you’re part of a team on a mission to make a difference in the lives of students. We’re fun, friendly, and completely committed. Every day, we’re our genuine and best selves with each other and the people we help. We’re looking for curious, talented, ambitious people who want to make an impact and help change how students prepare for future success. We are an inclusive, equal opportunity employer.

The Xello Team

Learn how Xello creates Successful Futures

Xello is looking for a Junior Experience Researcher

Who are you?

As a Junior Experience Researcher, you’ll help Xello elevate our product and service experience for over 8 million K-12 students and educators. Your multidisciplinary background helps you understand how audiences engage with stories, ideas, interactions, and information. This role will straddle product and customer experience and will work closely with a number of functional areas across the organization!

What you’ll do…

1. Collaborate with key stakeholders to build a deep understanding of their goals, priorities, and research needs to ensure alignment and effective partnerships.
2. Employ generative and evaluative research methods to uncover insights and new opportunities across well-defined problems within a complex range of products, geographies, local systems, and end users (students, classroom educators, administrators, parents, and other stakeholders).
3. Prioritize speed and agility, ensuring quick turnarounds while maintaining attention to detail and research integrity.
4. Collaborate and work with other researchers to analyze and synthesize data to translate findings and observations into actionable insights.
5. Employ LLMs and related data tools to support synthesis of complex and large datasets.
6. Collaborate with other researchers to cater presentation of insights to different audiences in product, design, engineering, marketing, and content.
7. Advocate for Xello users to ensure their voice is incorporated into decision-making for product and service deliveries.
8. Help manage and build on our internal research panel.
9. Be willing to work occasional evenings to accommodate participant time zones.

What we’re looking for…

1. At least one year of experience conducting research in an academic or professional setting.
2. Degree in HCI, Cognitive Science, Psychology, Anthropology or related field is merited or equivalent experience.
3. Strong understanding of the strengths and shortcomings of various research methods, including when and how to apply them during each phase of the product life-cycle.
4. Self-motivated, self-organizing, self-aware, analytical, and dynamic.
5. Embraces uncertainty and approaches challenges with an open mind, adjusting strategies and methods to meet shifting research needs and goals.
6. Excellent interpersonal, communication, negotiation, and collaboration skills.
7. Storytelling skills—you know how to cater research to different audiences with the goal of delivering memorable and actionable insights.
8. Proven experience with survey design and statistical analysis in research projects is preferred.
9. Previous experience working in education or with youth is merited.

The compensation for this role offers a range from $60,000 - $80,000 CAD. The final offer will be determined based on the candidate's experience and expertise, as assessed during the interview process.

We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer.

In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.

For our Canadian based staff, we also offer:

1. Flexible work arrangements including hybrid and remote.
2. 4 weeks of vacation.
3. Employer-paid health and dental benefits.
4. 4-month top-up for parental leave.
5. Group RRSP with 3% matching.

For our US based staff, we also offer:

1. Remote work environment.
2. 4 weeks of vacation.
3. 4-month top-up for parental leave.
4. 401(k) with 3% matching.

For our UK based staff, we also offer:

1. Remote work environment.
2. 28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long service.