Journey Architect

Journey Architect

Date: Mar 11, 2025

Location: Toronto, ON, CA NY, US British Columbia, CA Seattle, WA, US

Company: Softchoice

Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

It has never been more critical for our customers to accelerate their digital transformation as the workplace evolves to adapt to the new world of work due to the pandemic. With this backdrop, you have an opportunity to use your creativity, thoughtfulness, and subject matter expertise to help our customers explore and adopt productivity solutions that enable secure collaboration and foster meaningful interactions.

The Workplace Journey Architect (Softchoice’s answer to Solution Architecture) is responsible for articulating what is possible for our customers to transform their business for the hybrid-cloud era with productivity suites such as Microsoft 365. Working alongside a team of sales professionals at Softchoice, you play a vital role in architecting solutions to enable a modern workplace for our customers. As an ambassador of the Softchoice brand, you will represent our value as one of North America's top solutions providers by unlocking our customers' potential to be future-ready right now through the use of technology.

We know you know how to make a difference! We want to provide you the canvas to display your ideas and proven successes and help make a difference for our customers.

What you'll do:

1. Challenge customers by using your skills, insight, and experience to help our customers see what it takes to do the right things versus simply doing things right. Confidently challenge their beliefs with well-researched, tailored insights to spotlight your innovative ways of generating solutions that maximize outcomes.
2. Showcase your growth mindset by seeking to understand our customers' business challenges first and then designing a solution that best achieves the end goal in the shortest possible route.
3. Develop strategic roadmaps or initiatives that really move the needle with our customers.
4. Bridge the gap between business outcomes and IT initiatives.
5. Architect and design holistic workplace solutions.
6. Develop workplace solutions vision that our customers want to embrace and execute upon.
7. Specify the deliverables of consulting and implementation projects by writing the statements of work (SOW) for Softchoice services.
8. Collaborate with the service delivery teams to ensure the services are delivered as specified in your statements of work and as required to meet customer business outcome objectives.
9. Take leadership on enabling our sales, pre-sales and post-sales teams on the value of Softchoice solutions for Hybrid IT.

What you'll bring to the table:

1. Minimum 5 years’ experience in selling, architecting, and/or implementing workplace solutions with a focus on Microsoft M365 solutions.
2. Very strong and in-depth understanding of the major components of Microsoft M365. Current Microsoft Certifications will be an asset.
3. Required technologies:

• Microsoft 365 Productivity and Collaboration (Office 365 suite: Exchange, SharePoint, OneDrive, Teams)
• Microsoft 365 Identity and Threat Protection (Enterprise Mobility + Security)
• Microsoft 365 Device and Apps Management (Windows 10-11)

• Microsoft Power Platform (Power Automate, PowerApps, Power BI)
• Microsoft 365 Information Protection and Governance (Azure Information Protection, Security Center)

Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role. At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why You’ll Love Working Here:

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.

Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 6536
EoE/M/F/Vet/Disability