Job: Customer Experience Specialist, North York

Are you passionate about delivering an exceptional customer experience? Our client, a prestigious and well-known luxury car brand with state-of-the-art facilities, is seeking a professional to ensure their customers in Canada receive exclusive service. Make a meaningful impact by managing escalated cases, enhancing processes, and strengthening satisfaction.

The Customer Experience Specialist ensures every customer’s journey aligns with our client’s high standards. Provide top-tier support to dealerships and customers, manage escalated cases, coordinate goodwill, and develop initiatives. If you’re seeking a bilingual role that combines problem-solving, customer relations, and project management in the automotive industry, this opportunity with our client could be perfect for you.

Shift Schedule: Monday – Friday, standard business hours

This is an On site position near Fairview Mall

What’s in it for you:

• Competitive wage: $31-33/hour
• 2-year contract with high possibility of going permanent
• Work for a prestigious luxury car brand
• Work for leaders and mentors in the industry
• Professional development and growth
• Contribute to the success of a prestigious global luxury car brand

Customer Experience Specialist Responsibilities:

• Manage escalated complaints beyond dealership and agency scope.
• Act as liaison between customers, dealerships, and operations.
• Coordinate goodwill disbursements and track cases.
• Empower dealership concierges through training and coaching.
• Optimize customer service processes with internal teams.
• Support regulatory matters and product campaigns.
• Monitor satisfaction targets and strengthen retention.

Customer Experience Specialist Qualifications:

• Minimum 2 years of experience in customer relations or automotive roles is preferred.
• Ability to commute on site 5 days a week in North York.
• Superior communication skills in English.
• French is a huge asset but not necessary.
• Exceptional Customer Service skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Office.

Even if you don’t check all the boxes, let’s talk.

Interested in the Customer Experience Specialist role in Toronto? Apply now!

Accommodation is available upon request during all recruitment stages.