Jasper Skytram Pursuit Assistant Retail Store Manager

Jasper Skytram Pursuit Assistant Retail Store Manager

Pursuit Collection Jasper, AB

Full-time Job details

Job type: Full-time

Location: Jasper, AB

What will be your daily pursuit?

Your daily Pursuit is leading the retail team in offering unique, locally inspired products while creating a welcoming atmosphere for our guests.

What will your compensation be?

The starting salary for this position is dependent on experience.

When does this adventure begin?

This is full-time, regular position beginning February 25, 2025.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

What will you do in this job?

• Support the General Manager & Director of Retail in providing ongoing retail, product and customer service training to new and existing staff.
• Assist with seasonal employee onboarding, hiring, orientation and training.
• Assist in planning, organizing, and conducting merchandise changeovers or products moves following Pursuit’s operating plans.
• Strong focus on store operations, focusing on team member and customer engagement.
• Leading by example and upholding Pursuit’s four core values of Safety First, Honour Place, Anticipate & Bring Your Best.
• Assist in managing monthly budgets and forecasts by managing weekly schedules, weekly sales targets and adjusting as needed based on business levels and demands.
• Provide leadership and support to one Retail Supervisor and seven (7) Retail Attendants.
• Perform coaching and performance reviews when necessary, communicating action plans and performance results with the General Manager.
• Ensure floor is fully stocked with product.
• Communicate directly with Retail Inventory Team on floor and on-hand inventory and order suggestions.
• Train and manage employees on all POS systems and operational tasks.
• Manage store inventory, communicate any expired and/or damaged products to Retail Inventory plan as per Pursuit’s operating plan.
• Assist with all stages of ordering, receiving, and organizing product as needed.
• Professionally and effectively handle any customer issues or concerns, train Retail Team on refunds/exchanges and common customer issues.
• Other duties as assigned.

What skills and experience do you need for this job?

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Must be comfortable working with heights, as the role involves working in retail outlets both at the base and summit stations of the SkyTram.
• Strong computer proficiency (Word, Excel, POS).
• Passionate about hospitality and creating memorable experiences for guests.
• An ability to guide staff, provide positive reinforcement, and encourage success.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Able to practice conflict resolution and problem-solving skills during stressful situations.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes. Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
• Secondary language skills are an asset.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check.

What will your work environment be like?

• Beautiful: You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun: You'll be meeting team members from across the globe and get to participate in tons of team events.
• Independent: You’ll spend your days in and around our amazing properties.
• Remote: Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy: You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.