Japanese international student adviser/counselor/coordinator

Canada Journal

Canada Journal is an Education Agent that offers international student services for Japanese students to help their educational success in Canadian private/public colleges, ESL programs, co-op programs, and secondary schools.

We have been providing detailed services and assistance for over 700+ international students from Japan per year who will be studying in Canada.

We are currently looking for a responsible and enthusiastic Japanese international student adviser/counselor/coordinator who is fluent in Japanese.

Job Type
Full-time: 40 hours per week Monday to Friday

Salary
Hourly rate: $17.40～

Benefits
Extended health and dental benefits (Full-time employee only / Applying after 6 months)

Responsibilities and duties:

• Handling inquiry emails, LINEs, and scheduling virtual and in-person appointments with prospective and existing Japanese international students
• Cooperating with the Canadian ESL school, private/public colleges, and team members to ensure accurate information to guiding and advising prospective Japanese international students
• Guiding and advising prospective Japanese international students on admission requirements, application processes, schools’ curriculum
• Setting admission tests and interviews if it is required, and following up with prospective students
• Utilizing and reviewing materials regularly such as program curriculum, information package and printed materials, Ministry guidelines, and admission reports to ensure that all information given is accurate
• Reviewing and analyzing transcripts as well as other official documents to determine admission status
• Plan and coordinate student pre-departure information sessions
• Cooperating with the team manager and accountant in tracking and assisting each new Japanese international students
• Collaborating with the homestay coordinator to follow up with homestay families
• Welcoming Japanese students by providing student orientation events and introducing team members
• Plan and carry out the student exclusive event
• Maintaining contact/rapport with the school and homestay families to student's progress during their program
• Informing manager and team members of concerns, and situations that may result in program failure
• Other tasks as required

Competencies

• Knowledge of MS Office (Word and Excel), Google Docs Editors (Docs and Sheets)
• Excellent communication and interpersonal skills
• Excellent Customer Service Skills
• Experience utilizing existing virtual communication methods, e.g. zoom, LINE, Email platforms
• Ability to quickly establish rapport and build relationships, both over Email, LINE, and virtual/in-person meeting
• Excellent problem-solving and negotiation skills
• Prioritizing, time management, and organizational skills
• Superior work ethic with the ability to initiate and remain on task without supervision

Qualifications and Experience

• Post-Secondary Education
• Customer service experience
• Related work experience in an administrative role
• Experience in a Japanese international student’s Education Agent adviser/counselor role is preferred
• Experience in a student services setting working with students, preference will be given to those with experience working with or understanding the international student

Closing Details

• Application Process: Please apply with a cover letter and resume on this site.
• Application Deadline: The position will be filled as soon as a suitable candidate is identified.

Additional Information

• 雇用形態: 正社員
• 給与・報酬: $17.40 (時給) 以上
• 職歴:
• Customer Service: 1年 (望ましい)
• International student’s Education Agent counselor: 1年 (望ましい)
• 言語:
• Japanese (望ましい)
• 勤務地:
• Vancouver, BC (望ましい)
• 勤務地：出社勤務