JAC - Office Coordinator & Receptionist

Overview

JA Counter, an Alera Group company, is looking for an Office Administrator. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities

• Create a positive and professional first impression for all office visitors and interactions.
• Manage inbound communications (phone, email, in-person) with prompt and accurate responses.
• Maintain office cleanliness, supplies, and troubleshoot office equipment as needed.
• Provide administrative support to internal departments, including managing client files and mailings.
• Handle office security protocols, conference room scheduling, and building maintenance coordination.
• Perform mail duties, bank deposits, and calendar management for appointments and events.
• Coordinate and manage sales educational events while serving as a backup for personal insurance and financial services inquiries.

Qualifications

• Experience in office management, phone system coordination, and scheduling.
• Proficiency in Microsoft Office Suite, CRM systems, and administrative tools.
• Ability to work independently while managing input from multiple stakeholders.
• Strong verbal and written communication skills with a professional demeanor.
• Team-oriented with the ability to thrive in a fast-paced, evolving environment.
• Skilled in client interactions, ensuring first-call resolution and positive experiences.
• Maintains confidentiality and upholds company values with confidence and integrity.

Additional Information

This job requires presence in the office on a hybrid schedule as agreed with the manager.

We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.