The ELNA Medical Group
With more than 105 clinics and points of care including 11 medical complexes in five provinces, we’re Canada’s largest network of medical clinics, offering the most comprehensive range of primary and specialty medical services, therapies and procedures available. At ELNA we combine our best-in-class medical offering with access to premier diagnostic services, thanks to our wholly owned subsidiary, CDL Laboratories, a leader in round-the-clock medical testing for more than three decades.
Serving over 2 million Canadians every year, we connect patients and physicians at our modern clinics and through state-of-the-art technologies, including systems powered by AI. Our strategic partnerships with global healthcare leaders enable us to optimize access and continuity of care and provide better outcomes for all.
Job Location: ELNA Decarie Square - 6900 Boulevard Décarie, Côte-Saint-Luc QC H3X 2T8
Job Overview
ELNA is seeking a dedicated and customer-oriented Level 1 IT Technician to provide front-line support for our medical clinics and head office locations. As an integral member of our IT team, you will troubleshoot hardware, software, and network issues while ensuring minimal downtime for end-users. This role is essential in maintaining the day-to-day operations of IT systems in a healthcare setting, requiring both technical expertise and excellent communication skills.
The ideal candidate must be perfectly bilingual in both English and French, as they will be supporting a diverse range of staff and clients across multiple locations. Additionally, the IT Technician will be on call 24/7 on a rotational basis to ensure critical issues are addressed promptly outside of regular business hours.
Key Responsibilities:
Perform other duties as assigned to support the clinic network and the central support office.
The Ideal Candidate will possess:
Context and Environment:
The ideal candidate must thrive in a fast-paced, high-pressure, and technically complex environment where attention to detail is critical for providing effective support. This role requires the ability to sit at a computer workstation, monitor screens, and use a telephone headset for extended periods.
You may be required to work unconventional hours, including weekends, holidays, late nights, and early mornings, to meet the needs of the organization. Professionalism, patience, and self-control are essential, particularly when managing upset customers or high-stress situations.
Frequent travel to various clinic locations is required, along with the ability to perform moderate to heavy lifting and transportation of IT equipment, such as computers and monitors.
The Technician must be available for 24/7 on-call support on a rotational basis to handle urgent technical issues outside of regular working hours.
Additionally, the successful candidate must be able to pass internal and government-mandated security screenings.