IT Technician – Level 2

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a IT Technician – Level 2 MSP Corp – Groupe Access team for one of our client.

About The Role

The Level 2 Technician will handle more complex technical support issues that Level 1 cannot resolve, including network troubleshooting, server maintenance, and system updates. The ideal candidate is experienced in diagnosing advanced issues, implementing solutions, and delivering exceptional client service.

What You Will Do

1. Provide Level 2 support for desktop, server, and network environments, resolving escalated issues.
2. Troubleshoot hardware and software problems related to Windows servers, desktops, networking devices, and cloud services.
3. Monitor and maintain clients’ IT infrastructure (e.g., servers, switches, routers, firewalls).
4. Manage Active Directory, Group Policy, and Office 365 environments.
5. Perform patch management, software updates, and system upgrades.
6. Assist in configuring backup systems and disaster recovery plans.
7. Troubleshoot and configure routers, switches, and firewalls (e.g., Fortinet, Cisco, SonicWall).
8. Resolve network connectivity issues, DNS conflicts, and IP address problems.
9. Work closely with clients to understand their IT issues and ensure timely resolution.
10. Document all support interactions and solutions in the ticketing system.
11. Collaborate with Level 3 technicians and senior engineers for advanced issues.
12. Provide guidance to Level 1 staff, mentoring as needed.
13. Create and update technical documentation, guides, and manuals.

What We’re Looking For

1. 2-4 years of IT support experience, preferably within an MSP environment.
2. Experience with remote management and monitoring (RMM) tools.
3. Proficiency in Windows Server (2016/2019), desktop OS (Windows 10/11), and Microsoft 365.
4. Strong understanding of networking concepts, including DNS, DHCP, TCP/IP, and VPNs.
5. Familiarity with virtualization technologies (e.g., VMware, Hyper-V).
6. CompTIA A+, Network+, or Microsoft certifications (MCSA/MCSE).
7. Strong troubleshooting, organizational, and documentation skills.
8. Excellent verbal and written communication with a customer-first mindset.

Why Work at MSP Corp

1. Benefits package
2. Dynamic work environment
3. Corporate gym discounts
4. Wellness day
5. Opportunities for growth and training

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.