IT Technician

Job Description:

• Incredible opportunity to join a great team in a critical specialist role.
• Feel valued with our competitive base salary plus incentives and benefits.
• Be a part of a truly inclusive and diverse team that’s making a positive impact every day.

About Great River North America:

At Great River, we strive to be the place that sets employers and candidates on the right path to an effective recruitment experience.
In an evolving talent market, organizations that recruit the best people are the ones that succeed and outperform their competitors. This belief has guided us for more than 4 years in our mission to empower organizations by optimizing their recruitment strategy.
We have served 500+ happy clients, delivering innovative talent acquisition services that attract and hire their biggest asset: their people. With clients across the UK, India, UAE, Canada, and the US, we’re a fast-growing recruitment services and technology company and we’re only just getting started!

Position Summary:
An IT professional is needed to manage a range of projects to support and enhance the company’s network systems.

Responsibilities:

• IT system upgrades and projects implemented under the direction of senior technicians.
• Assembling, maintaining, and configuring hardware and software components.
• Provide IT support to end-users, troubleshooting hardware and software issues.
• Set up and configure desktops, laptops, and mobile devices.
• Install and maintain computer hardware and peripherals.
• Respond to help desk tickets and provide timely resolution to technical issues.
• Assist with computer networking tasks, including setting up VPN connections.
• Collaborate with team members to ensure effective communication and problem-solving.
• Document IT procedures and maintain knowledge base for future reference.
• Utilize ServiceNow or similar ticketing system to track and manage IT requests.

Qualifications:

• Proven experience in IT support or desktop support role.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Knowledge of computer networking principles and protocols.
• Familiarity with common operating systems such as Windows, MacOS, and Linux.
• Proficiency in troubleshooting computer hardware and software issues.
• Ability to work independently as well as part of a team.
• Excellent problem-solving skills and attention to detail.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op
Contract length: 12 months

Pay: $17.00-$21.00 per hour

Benefits:

• Flexible schedule.
• Language training provided.

Schedule:

• Monday to Friday.
• On call.

Application question(s):

• Do you have a Driving License?
• Do you have a Car?

Experience:

• IT support: 1 year (required).

Work Location: In person.