IT & Systems Coordinator

If you are excited about being part of the team at a unique outdoor experience, then keep reading! Malahat SkyWalk is an exciting tourist attraction on Southern Vancouver Island. The experience includes a Welcome Centre, a 600-metre accessible treetop walk through a beautiful coastal forest leading to a 10-storey architecturally stunning Spiral Tower offering unparalleled views of southern Vancouver Island. Perfect for all ages and abilities, the SkyWalk experience provides a stunning new perspective of beautiful southern Vancouver Island and is truly a must-do activity in British Columbia. Our team is passionate about connecting with guests, sharing the beauty of our destination, and creating memorable moments through storytelling and exceptional service. Join the team at the Malahat SkyWalk, where breathtaking views meet exceptional guest experiences!

Position Overview

We are looking for an experienced IT & Systems Coordinator to join our team on a contract basis until October 31, 2025. This role offers an exciting opportunity to demonstrate the value of IT system management within our attraction and potentially transition into a permanent full-time position at the end of the contract.

This contract position will be responsible for managing, optimizing, and troubleshooting our operational systems, including:

• Galaxy POS (Point-of-Sale) software
• Clover Food and Beverage system
• A future retail software solution (to be implemented)

The role requires on-site presence full-time during the initial contract period to ensure seamless system management and integration. However, as operations stabilize, the potential for hybrid work may be considered.

This is an opportunity for an IT professional to showcase the value of this role by improving operational efficiency, resolving technical challenges, and helping Malahat SkyWalk optimize its technology infrastructure for future growth.

At Malahat SkyWalk, we're committed to delivering an exceptional guest experience and we need a skilled IT & Systems Coordinator to help us make that happen!

Duties and Responsibilities

In this role, you will:

System Management & Technical Support -

• Oversee and maintain Galaxy POS, Clover, and other operational software to ensure smooth daily operations.
• Provide technical assistance and troubleshooting for system-related issues, including POS terminals, payment gateways, printers, and network connectivity.
• Work closely with the Management, Guest Experience, Food & Beverage, and Retail Teams to ensure seamless system functionality.
• Act as the primary liaison with IT vendors and service providers, coordinating system updates, troubleshooting, and maintenance.
• Document all hardware, IT asset ownership and maintenance plan.

Process Improvement & System Optimization -

• Continuously evaluate operational systems and workflows, identifying areas for efficiency improvements.
• Assist in the implementation and integration of a new retail software solution.
• Monitor system performance and identify opportunities for optimization, automation, and cost savings.

Training & Documentation -

• Develop and deliver training sessions for staff on POS systems and other operational software.
• Maintain detailed documentation of system configurations, troubleshooting procedures, and user guides.
• Ensure best practices for data security, system updates, and process automation.

Event & Promotion Support -

• Be available on-site during promotions, peak seasons, or special events to provide IT support.
• Assist with seasonal system setup and adjustments for special sales campaigns.

Reporting & Data Analysis -

• Develop and maintain SQL reports to support business intelligence and operational decision-making.
• Assist the accounting team with accurate financial reporting across all system operations.
• Generate reports from Galaxy POS and other software to track sales performance and operational insights.
• Support other Malahat SkyWalk departments as needed to ensure smooth operations and exceptional guest experiences.
• Other duties as assigned.

Required Experience, Abilities and Qualifications

To excel in this role, you should demonstrate:

• Education: Diploma or degree in Information Technology, Business Systems, or a related field (or equivalent experience).
• Experience: 2+ years in IT support, POS system administration, or technology management, ideally within tourism, hospitality, or retail.
• Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach.
• Communication: Excellent communication skills (verbal and written) and the ability to communicate technical concepts to non-technical team members.
• Adaptability: Comfortable working in a fast-paced, evolving environment.
• Availability: Must be willing to work full-time, on-site for the duration of the contract, with the potential for hybrid flexibility in the future.
• Capacity to lift and carry objects weighing up to 50 pounds.

Asset Qualifications

The following qualifications are not mandatory; however, they are preferred and will be considered assets:

• Technical Skills: Hands-on experience with POS systems (Galaxy, Clover), SQL reporting, and software troubleshooting is a strong asset.

Work Conditions

• Work Environment: Full-time, in-office to start; potential for hybrid work as systems stabilize.
• This position requires flexibility to accommodate the needs of the business, including evenings, weekends, holidays, and on-call shifts.

Malahat SkyWalk is an equal opportunity employer that values diversity and inclusion in the workplace and is committed to providing a workplace free of harassment and discrimination. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other status protected by law.

We thank all of those who apply. Only those selected for further consideration will be contacted.

Malahat SkyWalk gratefully acknowledges that we live, work and play on the traditional and ancestral territory of the Malahat Nation, part of the Coast Salish Peoples.

Compensation: $7,000 / month

Position Type: Full Time

Position Status: Contract (April 01 - October 15, 2025)

Path to Full-Time: This role is a contract-to-hire opportunity, allowing the selected candidate to demonstrate the importance of this role and potentially transition into a full-time permanent position.