IT Systems Administrator - Fastfrate Group (Toronto)

Purpose of Position:

The Fastfrate Group is looking for a systems administrator for our Woodbridge, Ontario location. Reporting to the IT Systems Manager, the systems administrator will work with other IT team members to provide day-to-day administration of the company’s computing platforms in a hybrid in-house/cloud hosted environment. The candidate will also participate in planning, deployment, and other systems management activities.

This is a full-time position, on site during regular business hours for most work, with the potential for hybrid work depending on the tasks and projects. There will be rotating weekends where the systems administrator may be on call for emergencies and there will be times when system upgrades and changes will require after-hours or weekend work. The candidate must have the ability to work in a fast-paced environment and be willing to learn and adapt to new technologies within the company.

This job has a structured hybrid work model with 2-3 days per week in the office after the probationary period, plus one on-call weekend day per month.

Key Accountabilities:

1. Manage the company server IT infrastructure (hardware and OS configurations)
2. Server capacity monitoring and planning (including virtual servers) and Azure based cloud platforms
3. Management and support of remote desktop/terminal services
4. Setup and administer server virtualization solutions (VMWare, Hyper-V)
5. Configure and administer Active Directory, GPO, Office 365
6. Configure and maintain email platforms (Office 365 as well as Microsoft Exchange)
7. Configure and maintain Endpoint Security/Protection servers, end point management, patches, vulnerabilities and updates
8. Deploy automation and scripting to unmatching integration
9. Configure and administer the firewalls, spam filters, MFA (OKTA) and any items related to IT security (including SSL certificates and encryption)
10. Configure and support switches, WLC/Access points, printers/scanners and mobile device management solutions
11. Evaluate and recommend hardware and software upgrades, as well as plan and design future infrastructure growth
12. Maintain systems backups and recovery
13. Assist with Level II helpdesk support as needed
14. Travel to our various locations may be required as well as occasional after hours/weekend work
15. Work with vendors and contractors as needed
16. Other duties as assigned

Qualifications:

1. University degree or Technical College certificate in a computer-related field.
2. 3-5 years’ experience as a Systems Administrator in a Microsoft environment.
3. Experience in the Transportation and/or Logistics industry is preferred.

Required Skills:

1. Solid experience supporting MS Active Directory, MS Windows, and MS Azure.
2. Infrastructure Management: Hands-on experience managing and supporting IT infrastructure elements including server hardware, storage platforms, UPS, LAN switches, and printing.
3. Solid understanding of VMWare virtualization technology and MS SQL Server installation and configuration.
4. Solid understanding of network monitoring tools and experience working with SAN and NAS (iSCSI, SAS, and Fiber Channel).
5. Understanding of networking protocols and services, including TCP/IP, DNS, DHCP, VPN, SFTP, SSH, etc.
6. Experience with cybersecurity concepts, techniques, and frameworks.
7. Problem Solving: Excellent problem-solving, analytical skills, technical skills, and attention to detail.

Desirable Skills:

1. Understanding of BCP/DR planning principles.
2. Advanced Technical Skills: Knowledge of SQL server support or administration; exposure to cloud computing environments; experience with scripting in PowerShell, batch, etc.
3. Knowledge of IT security tools such as SIEM, IPS, PAM, Pen Testing, etc.
4. Microsoft certification would be an asset.
5. Working experience with NVR, CCTV.

Supervision:

The Systems Administrator will report directly to the Manager of Information Technology. While this role is largely self-directed, the Systems Administrator is expected to work collaboratively with other members of the IT department and cross-functional teams. Supervisory responsibilities may include overseeing the work of junior IT staff or interns as needed, providing guidance and mentorship to enhance their professional development and ensure alignment with departmental goals.

Decision Making and Judgment:

This role requires a high level of independent decision making and judgment, especially in the areas of system configuration, troubleshooting, and proactive maintenance. The IT Systems Administrator must assess and prioritize system issues and user requests to ensure stable and secure operations. Decisions regarding the deployment of new technologies or upgrades, as well as responses to potential security threats, must be made considering organizational impact, cost, and benefit. Regular consultation with the IT Systems Manager and relevant stakeholders is essential for strategic decisions.

Impact of Errors:

Errors in this role can have significant impacts, including system downtime, data loss, security breaches, and financial costs. It is crucial that the IT Systems Administrator meticulously plans and executes system changes and maintenance to minimize risks. A failure to properly manage and protect system integrity can lead to operational disruptions affecting the entire organization. The Systems Administrator must ensure that all system backups, disaster recovery processes, and security protocols are rigorously maintained and regularly updated to mitigate potential errors.

Thank you to all applicants, however, only those under consideration will be contacted.

The Fastfrate Group is one of Canada’s largest privately held supply chain providers with coast-to-coast facilities and services. Our group expertise encompasses the entire supply chain including intermodal (LTL and FTL), highway (LTL and FTL), logistics, cross-border (LTL and FTL), drayage, transload, warehousing, distribution, and final mile B2B and B2C deliveries.