IT Support Technician (PFT)(CUPE 1.25)

Basic Function:

Maintaining and installing workstation hardware, software, peripherals, telephones, and voicemail systems, training and support of same.

Position Description:

• Installation, maintenance, and support of County workstations and peripherals.
• Administer and/or provide hardware and software support to Corporate users.
• Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users.
• Research, develop, and implement approved training plans for Corporate Standard Software.
• Provide departmental administrative support ensuring contracts, purchases, and invoices are within budget parameters.
• Planning, ordering, installing, monitoring, and reviewing contracted work by outside agencies.
• Assist in the development of policies and procedures related to information technology.
• Provide backup support for all information technology functions.
• Monitor web page administration and act as coordinator between departments and vendors.
• Promote effective and appropriate use of information technology.
• Provide progress reports at meetings.
• Keep current on changes and innovative technology developments.
• Perform other duties as assigned.

Knowledge and Experience:

• Three-year post-secondary program in computer science or technology studies, or equivalent.
• Over four years up to and including five years’ experience to be familiar with the scope of the position, or equivalent previous experience.

Skills and Abilities:

• Valid Ontario driver’s license and access to a reliable vehicle.
• Must be aware of safe work practices as they relate to job responsibilities and work environment, and have a basic understanding of the Occupational Health and Safety Act.
• Computer expertise in corporate standard software and department-specific software for data search and entry and to create and modify word-processed documents.

Posting #: CUPE 1.25

Position: I.T. Support Technician

Status: Permanent Full Time

Employee Group: CUPE Local 4700

Salary: $30.98 - $38.73 per hour (2024 rate)

Division: Corporate Services

Department: Information Technology

Reports To: Manager, I.T. Infrastructure

Location: Simcoe, ON. This position is eligible for some remote work.

Posting Period: December 20, 2024 to January 6, 2025

How to Apply:

• Please follow the link below via Google Chrome for the application process.
• Ensure the file extension for your resume document is .doc, .docx, or .pdf.
• If you are electing to include a cover letter, the cover letter and resume must be sent as one file.

Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required, and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.