IT Support Technician II

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Job Title

IT Support Technician II

Location

Edmonton Office - Edmonton, AB T5J 5C6 CA (Primary)

Category

IT/IS

Job Type

About Us

We are an employee-owned, Canadian company that is passionate about building communities that are vibrant, healthy, and resilient and support economic growth. Sustainability is part of every project we undertake, and how we operate our business. Focused locally, we offer uncompromising service to public and private sector clients across Canada.

We proudly have been recognized as one of Canada’s Best Managed Companies for 17 consecutive years and a Platinum Club member. This award recognizes our technical excellence, business performance, innovation, dedication to our staff, and involvement in the community. We have also been a Carbon Neutral Company since 2009 and have EcoAction initiatives across the company.

We know it takes dedicated, talented individuals working together to consistently deliver high-quality work and service to our clients. We achieve this by promoting collaboration, investing in our people, and fostering a culture that engages and inspires our people to be their best, maximize their potential, and think creatively while applying best practices. If you have what it takes, we want you to join us!

Job Description

The successful candidate will join a dynamic team in Corporate IT. You will make use of the Corporate IT Service Desk tool and provide technical support to the staff with the use of information technology in the execution of our business, using a client service approach and liaise with the Service Desk Coordinator and other IT Support Technicians in the company. You will ensure that end-user staff will have the tools they need to do their work, deliver some end-user training, assist in the preparation of the IT-related capital budget, provide local hands-on support for IT System Administrators working in the Corporate IT Operations team, and perform other related duties.

What we offer:

• Competitive salary ($70,000 - $80,000) and benefits, including a fitness allowance, company-matching pension program, and a parental leave top-up program.
• A centrally located office in the heart of downtown Edmonton that is easily accessible.
• A flexible work environment that allows for a combination of working from home and in the office.
• Ongoing support for your growth and development, including a formal Professional Development program, mentorship programs, and training opportunities.
• An on-site fitness centre accessible to all staff, with full amenities.
• An active Social Club that promotes social activities in and outside the office, and offers subsidized tickets to local events, such as the Taste of Edmonton.

Your responsibilities will include:

• Function as a skilled part of the Support Technician team, providing local support and back-fill support for other company locations.
• Work to deliver the services defined in the Service Objectives for IT Services.
• Monitor the Service Desk, handling support and service requests and documenting outcomes.
• Provide support for laptop and desktop computers and end-user software, smartphones, creating and managing user accounts and passwords, and setup and configuration of desktop and laptop computers, including the standard operating environment and company applications.
• Maintain the IT asset inventory for Corporate IT assets.
• Assist other IT support technicians with problems and workload as needed.
• Decommission and dispose of retired IT equipment.
• Assist in the generation and maintenance of the Corporate Capital Budget and monitor expenditures.
• Perform other related duties as assigned.

Job Requirements

What you will bring:

• Post-secondary diploma/degree from an accredited university or college in Information Technology, Computer Science, Computer Engineering, System Management, or Information System Management.
• 2+ years providing IT support.
• Excellent interpersonal skills.
• Service oriented and a committed team player.
• Strong spoken and written communication, documentation, and organization skills.
• Firm understanding of typical company IT policies.
• Ability to work under pressure.
• Ability to handle confidential information.
• Ability to assist in the preparation of Corporate IT capital budgets and maintain inventory.
• Familiar with ITIL service delivery.
• Experience with ITIL-oriented service desk tool(s).
• Advanced Windows and Active Directory proficiency and troubleshooting skills.
• Microsoft 365 and Entra AD skills.
• Advanced TCP/IP network troubleshooting skills are an asset.
• Familiarity with Microsoft Teams.

Education

Post-Secondary Diploma

AE is an Equal Opportunity Employer and encourages women, Aboriginal people, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.