IT Support Technician, Bilingual

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

We have a rare hybrid work opportunity for a full-time IT Support Technician working both from home and from our downtown Montreal office.

What You’ll Be Doing

• Install and configure computer hardware, operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems, hardware and software faults, correcting and replacing parts as needed
• Provide remote support via phone, email and remote diagnostics tools
• Manage and setup Active Directory users, Exchange users, and VPN users
• Create and manage service requests and document reported issues using JIRA Service Desk, ensuring timely resolution to user satisfaction
• Create and maintain documentation for software installation, configuration and support procedures
• Assist with supporting Microsoft Windows servers and applications, including Microsoft Exchange, Active Directory, application servers and file servers
• Some travel to remote offices may be required

• Minimum 1-2 years of experience in IT operations and/or a combination of education, training and co-op experience
• Thorough understanding of Microsoft Windows Operating Systems, Server Operating Systems, Microsoft Office Suite, Office 365, VMware, JIRA Service Desk, Bomgar and video conferencing applications
• Solid experience with PC hardware, SonicWall, Aruba wireless networking, Aruba and Dell switches, Mitel phones, mobile phones, HP printers and MFP devices
• Degree or diploma in Information Technology
• Excellent verbal and written communication skills
• Bilingual (English/French)
• Ability to work collaboratively on IT projects with multidisciplinary team members
• Demonstrated success delivering seamless customer service to both internal and external stakeholders
• Ability to work independently and contribute actively to team objectives
• Strong organizational and time management skills
• Ability to integrate sustainability into IT operations
• Accountability and responsibility for actions and decisions

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.