It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support, with expertise in hardware, software, and troubleshooting. This role is based in Kimberly.

Responsibilities and Duties

• Installation, maintenance, and support of all hardware and software.
• Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request.
• Install and maintain all desktop hardware.
• Install and maintain desktop software.
• Install and maintain all computer peripherals.
• Liaise with external providers for hardware support.
• Identify common problem areas experienced to recommend corrective action.
• Decide whether to send the computer to the manufacturer for repair.
• Report shortfall in parts inventory to line manager.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Provide user support for the initial training on equipment and software.
• Assist users in the use of computer software if requested.
• Document instances of hardware failure, repair, installation, and removal.
• Forward faulty computers to the workshop.
• Communicate project statuses to the helpdesk.
• Coordinate and liaise with the rest of the ICT Team.
• User education on network security and vulnerabilities.
• Help users scan media such as flash drives and diskettes for any malicious software.
• Help users with emails that they suspect might contain malicious content and provide the network.
• Ensure end-point security system is up to date.
• Develop how-to documentation and videos to support the SPU community.
• Self-development.
• Research technology trends and latest applicable technologies.
• Develop, recommend, and implement solutions.
• Participate in ICT projects to ensure successful execution.
• Assist with project scoping and resource allocations.
• Monitoring, evaluation, and reporting.
• Provide relevant operational reports as and when required.
• Research and implement best practices.
• Communicate and consult with relevant stakeholders.

Desired Experience & Qualification

• Relevant certifications or qualifications in Information Communication Technology.
• Willingness to work outside of normal working hours.
• 2 to 3 years related experience.
• Experience with computer systems, LAN, WAN, Wi-Fi configuration, and Microsoft/Linux environment.
• Experience with major hardware vendors, e.g., HP, DELL, etc.