IT Support Specialist

We're looking for a friendly, customer-oriented IT Support Specialist to join PandaDoc’s international IT team. This position will enhance on-site support at our Warsaw office in Poland and also assist the rest of the team in supporting our remote user base throughout Poland, Europe, and the United States.

In this role, you will:

1. Provide first-line support for hardware and software issues, responding quickly and efficiently to questions from PandaDoc employees.
2. Investigate common user problems and create solutions to prevent future issues from arising.
3. Create training materials for our employees and document common troubleshooting steps in the IT knowledge base.
4. Respond to assigned tickets, and escalate issues to other team members when required.
5. Collaborate with other members of IT on PandaDoc’s technology projects and initiatives.

About you:

1. Previous experience providing local and remote technical support.
2. Strong troubleshooting skills in macOS and Windows.
3. Ability to diagnose and fix office equipment (printers, monitors, and conference room hardware).
4. Ability to analyze and remedy hardware problems on Macs and PCs.
5. Excellent verbal and written communication skills.

It would be awesome if you had:

1. Google Workspace or Office 365 administration experience.
2. Previous work experience with Slack, Zoom, and Okta.
3. Knowledge of device management with Jamf Pro, Kandji, or Intune (any other MDM tools would also be beneficial).
4. Prior experience supporting a large number of users (250+).
5. Experience supporting globally distributed teams is a big plus.
6. Advanced English proficiency (English B2+).

Benefits:

1. An honest, open culture that emphasizes feedback and promotes professional and personal development.
2. And much more!

Company Overview:

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.