IT Support Specialist

Location: Hamilton Downtown Family YMCA
79 James Street South
Hamilton, ON L8P 2Z1, CAN

Starting Salary Range: $45,000 - $50,000 commensurate with experience

Department: Association Services

Employment Type: Regular Full-Time Salaried with benefits and a complimentary YMCA Membership

Number of Vacancies: 1

Anticipated Start Date: April 1, 2025

Deadline to Apply: March 5, 2025

Why You’ll Love Working With Us:
In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:

• Paid Vacation Entitlements that increase with seniority (subject to eligibility)
• Paid Personal days and sick days
• A generous employer-paid Group Health benefit plan starting from day 1, with 3 flexible options to choose from
• A Defined Contribution Pension Plan with up to 5% employer matching
• Mental Health on Demand (MHOD) Program
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• Reduced rates for YMCA Child Care, Camp, and Child & Youth programs (subject to availability)
• Free staff YMCA Health & Fitness Memberships

Position Overview:
As an IT Support Specialist, you will play a vital role in providing information technology (IT) support to branches across the Association, while also acting as backup support for the Director, Information Technology, when needed.

What You’ll Do:

• Technical Support & Services: Provide remote and on-site IT support for all YMCA network-connected devices. Install, configure, and maintain computer hardware, operating systems, and applications while troubleshooting and resolving system and network issues.
• Software & Application Management: Set up user accounts, manage password issues, and support application rollouts. Document installation procedures and contribute to IT process documentation.
• Business Analysis & Technology Support: Create procedural documentation and reports to support operations. Test and evaluate new technologies for potential improvements.
• Client Support: Assist staff with troubleshooting, both in person and remotely, ensuring timely issue resolution. Manage service requests, incidents, and IT changes using the ticketing system.

What You’ll Bring:

• Post-secondary degree or diploma in Computer Science, Computer Programming, or Network Administration.
• 2 to 3 years of experience in technical support, hardware installation, IT/Computer help desk, and/or a combination of technical training and work experience.
• CompTIA A+ certification (required).
• Highly organized team player with effective time management skills.
• Effective communication and strong interpersonal skills.
• Access to reliable transportation as this role requires travel across communities served.

A Major Asset If:

• You have worked in non-profit, charity or public sector organizations.
• You have experience with applications such as Microsoft Great Plains, Microsoft Active Directory, Raiser’s Edge, Microsoft365, Microsoft Entra.
• You have Net+ and Microsoft certifications.

This position requires a commitment to the YMCA mission and core values of: Inclusion, Caring, Honesty, Respect and Responsibility.

Organizational Overview:
As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton|Burlington|Brantford responds to critical social needs in the community and works to provide solutions.

Inclusion, Diversity, Equity and Accessibility:
The YMCA is committed to creating an inclusive, diverse, equitable and accessible environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or neurodiversity.

Ready to Make a Difference?
The YMCA is a charity that ignites the potential in people. If you’re passionate about people and excited to lead impactful initiatives, we want to hear from you!

Don’t meet every requirement? Apply anyway. You may still be the right candidate for this or other roles.