IT Support Coordinator

Job Title: IT Support Coordinator

Reports to: IT Manager of Helpdesk and Infrastructure

Location: 3187 Albion Road South, Ottawa, Ontario, K1V 3Y8

About Us
At Taggart, we're more than a company. We are a proud, family-owned business with deep roots in Eastern Ontario. We're leaders in building communities, from infrastructure and commercial spaces to residential homes. Our long-standing stability and continued growth create a variety of opportunities for those looking to get hands-on experience and build a lasting career.

The Taggart Group of Companies is a full-service construction organization consisting of five major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management.

Our wide breadth of expertise and scope of work allows us to offer a variety of opportunities for those looking to get hands-on experience and build a lasting career.

At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.

Building integrity, quality, and community together.

About This Role
The Information Technology (IT) Support Coordinator is responsible for maintaining Taggart Group of Companies hardware and operating systems. This entry-level role will act as a technical support for the implementation and support of various systems and networks. The IT Support Coordinator is responsible for providing technical assistance to all employees.

Key Responsibilities

1. Provide technical guidance, basic training, and support for incoming queries and issues from employees related to computer systems, software, hardware, telecommunication systems, user and email accounts, as per ticketing system and procedures.
2. Support will take place remotely, by phone and in person to all office locations and sites.
3. Perform IT service, administration, installation and deployment requests for desktops, laptops, and mobile devices.
4. Investigate and diagnose application problems.
5. Troubleshoot and resolve any hardware, connection, printer, photocopier, and software issues.
6. Follow up on all open calls and perform call-backs.
7. Research problems and document solutions to the knowledgebase.
8. Work on various IT projects with a variety of departments and deadlines.
9. Assist in field technology deployment.
10. Assist in PC configuration, ensuring documentation is completed in a timely and accurate manner.
11. Ensure that all issues are tracked via the ticketing system.
12. Participate in onboarding and offboarding of employees, including set up and deactivation of accounts and providing training.
13. Regularly visit various sites to provide installation, support and training as required.
14. Provide on-call services for periods of one week every three or four weeks.
15. Other duties as required.

Education And Experience Requirements

1. Post-secondary education in a relevant field is required.
2. One year of practical experience in a relevant role would be considered an asset.
3. Experience in a customer service/client facing role would be considered an asset.
4. Knowledge of installing, maintaining and configuring various PCs, printers and networks.
5. Advanced knowledge in MS Office, MS Exchange, AD and Windows servers is required.
6. Demonstrated excellent communication skills, both verbal and written.
7. Strong interpersonal skills and customer service skills.
8. Strong time-management and organizational skills, with the ability to meet simultaneous deadlines and requests in a high-volume environment.
9. Strong attention to detail, even during methodical and repetitive work is important.
10. Self-motivated, energetic and adaptive when learning new technology.
11. Add language requirements re: English verbal and written communication skills.
12. Ability to speak and understand in French would be considered an asset.
13. Ability to work independently and with a team.
14. Ability to maintain confidentiality.
15. Must have a valid driver's license and vehicle and ability to travel throughout the city and as far as sites in Kingston, Ontario.

Physical/Sensory Effort/Work Environment

1. Busy, and at times, a loud work environment.
2. Requirement to move assets, furniture and inventory of up to 25-50lbs.
3. Providing service to several people or departments, working under many simultaneous deadlines, working for a group of companies.
4. Working indoors in offices and site trailers, and outdoors at construction sites in all Seasons.
5. Perform overtime as required to meet the needs of the business requirements.

Accommodation Requests
The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessibility for Ontarians with a Disabilities Act, we're committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to hr@taggart.ca with your request.

Thank You for Considering Taggart Group of Companies
Thank you for your interest in joining Taggart Group of Companies. We appreciate every application, but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Taggart Group of Companies and are not eligible for compensation.