IT Support Analyst

About the role

At Sentry, the IT and Security Teams work as one seamless unit. We have made major investments in software platforms, automation, and hardware over the last year. This is a dynamic, fast-paced organization where members of the IT/IS Team get exposure to some of the best solutions available. Team collaboration and constant communication is highly encouraged.

In addition to regular work assignments and responsibilities, we encourage employees to propose their own ideas to increase efficiency or employee experience. These ideas can turn into evaluations or approved projects that employees are allowed to work on independently, or within a team, up to 20% of their time.

In this role you will

• Assist with user account provisioning/deprovisioning and access management for various cloud technologies
• Run IT onboarding and orientation for new employees in your respective region
• Procure, configure, deploy, and manage inventory levels of computer equipment
• Work alongside other IT support analysts, systems analysts, and the security team to triage, escalate, and resolve employee-facing technology requests both onsite and remotely
• Collaborate with team members to help lead a responsive, efficient, and effective help desk
• Be the subject-matter-expert for troubleshooting workstations, peripherals, A/V systems, and software platforms
• Play a role in maintaining the day-to-day operations supporting our existing IT systems, as well as helping evaluate, select, and deploy new solutions and platforms
• Create technical documentation, training material, self-service material, and videos
• Lead site-specific technology/workplace upgrades, implementations, and repair projects

You’ll love this job if you

• Are passionate about delivering a great internal support experience
• Are results-driven and take initiative, both independently and in collaborative environments
• Want to make an impact and be part of a world-class IT team

Qualifications

• 3+ years of relevant experience in an IT support function
• Strong technical aptitude with the ability to learn quickly
• Experience with identity providers, Google Workspace, macOS, mobile device management platforms, and SaaS
• A willingness to learn, grow, and recognize when to ask for help
• Excellent verbal and written communication skills
• Previous startup/tech experience
• Experience with: Google Workspace, Okta (or other IDPs), Atlassian products (Jira/Jira Service Management), Cisco Network equipment, RBAC, dynamic groups, scripting, MDM (Kandji, JAMF, AirWatch), AV (Google Meet, Polycom, Logitech Rally)

The base salary range that Sentry reasonably expects to pay for this position is $134,000 to $147,000 CAD. A successful candidate’s actual base salary will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.