IT Support Analyst

IT Support Analyst
Corporate Services
Permanent, Full time
Nisku, Alberta

Work with people who treat you like friends.

Imagine an office where everyone is watching out for you because they know you’re watching out for them. Our company sees construction as a team sport, so we care about each other as a team. That level of caring filters through investments in local community groups and charities because we also care about the communities we work in.

Michels Canada empowers your personal and professional growth, equipping you with the tools and support needed to create impactful solutions that shape a better future for others.

About us:
Michels Canada is a nationally recognized general contractor in energy, infrastructure and power construction based in Nisku, Alberta, with offices in British Columbia and Ontario. We are part of the Michels Family of Companies. The Michels Family of Companies is a privately owned global construction company with operations across North America, Australia, Singapore, and Germany. It is headquartered in Brownsville, Wisconsin, USA.

DESCRIPTION
The IT Support Analyst is the point of contact for company-wide IT support. This position provides exposure to a very broad range of IT skills and technologies and other responsibilities. Primary responsibility for responding to internal and remote requests via phone, email, and in person for all end-user solutions. The IT Support Analyst will interact with all levels of employment internally to resolve any technical issues. Solutions include but are not limited to technologies such as personal computers, cell phones, mobile technologies; along with corporate solutions such as multi-functional devices and corporate phone systems.

RESPONSIBILITIES

1. Maintain and promote a strong safety culture for all employees, vendors, and customers and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Stop work in the area of an identified health or safety problem until resolved.
2. Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling all employees with a consummately professional attitude.
3. Provide direct technical troubleshooting and support to team members across multiple offices, both in person and virtually.
4. Grow general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
5. Work with members of the business system solutions and network and infrastructure teams within IT on issues and projects as needed.
6. Provide accurate documentation of work performed using problem management and other work management systems and tools used within the IT division.
7. Participate as technical coordinator for onboarding program for new hires (Computer/Laptop, Cell phone, Key Cards and Picture ID set up).
8. Identify areas for improvement to increase operational efficiency.
9. Other duties as assigned.

REQUIREMENTS

1. Associates Degree in a related field and/or 2+ years’ relevant experience.
2. Familiar with Apple technologies.
3. Experience working with Windows 10 and 11 operating systems.
4. Experience with computer clean-up tools and processes.
5. Must possess a valid driver's license.
6. Strong oral and written communication skills.
7. Possess advanced computer skills and is proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat & SharePoint.

LANGUAGES

1. Must be able to communicate verbally and through written language (by hand and digitally) in English.

BENEFITS
We offer competitive total compensation, meaningful and challenging work, and an engaging and collaborative environment. For more information on our company, please visit our website at www.michelscanada.com.

We thank all applicants for their interest; however, only those under consideration will be contacted. For other opportunities at Michels Canada, join us at https://www.michelscanada.com/jobs/apply/.

It is our commitment to create a diverse workforce and an inclusive culture. We are proud to be an equal opportunity employer. All applicants will be considered for employment regardless of their race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by applicable laws, regulations, or ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruitment process, please send us an email to: careers@michelscanada.com.