IT Support Analyst

Are you looking for an opportunity to lend your IT knowledge in support of the world’s most captivating sports and entertainment events?

BaAM is a leading resource in the creation of venues and events for the sports and entertainment industries. We’re the production force behind world-class events and experiences globally. Check out examples of our work on our website.

We’re currently in search of a talented IT Support Analyst to join our team. In this role, you’ll be responsible for managing and resolving technical issues while maintaining high levels of team support satisfaction. This will include diagnosing and troubleshooting software and hardware problems, resolving network issues, and educating users on ways to optimize and efficiently use IT resources.

This is an opportunity to bring your energy and innovative spirit to our exciting business and grow with our team! Success in your role will be exemplified with strong technical skills and the ability to communicate effectively with others in order to troubleshoot and provide solutions to fellow colleagues.

This position is a hybrid role, providing flexibility to work remotely approximately 2 days a week.

MAJOR DUTIES AND RESPONSIBILITIES

• Act as a first point of contact for employees
• Troubleshoot hardware and software problems
• Provide user support and help resolve their technical issues
• Log issues and resolutions, track trends
• Install and configure software and hardware equipment
• Monitor system performance and address any problems or issues
• Manage system backups and recovery plans
• Document procedures, operations, and issues for future reference
• Test and evaluate new technology for possible implementation
• Coordinate with vendors for the repair of system malfunction as required
• Manage the purchasing process from end-to-end for all IT equipment and software

YOUR QUALIFICATIONS

• BS degree in Information Technology, Computer Science or relevant field
• 2 - 3 years of experience in an IT Support Analyst, IT Service Desk or similar role
• Hands-on experience with Windows/Mac OS environments, mobile devices
• Strong problem-solving skills to diagnose, troubleshoot and resolve technical issues quickly and efficiently
• Strong customer service skills to handle user requests professionally and empathetically, ensuring customer satisfaction
• Knowledge of ITIL and other IT service management frameworks, as well as experience with incident management systems, is beneficial
• Certification in Microsoft, Cisco or similar technologies considered an asset
• Proficiency in Microsoft Office Applications, Windows and Mac operating systems

Diversity Commitment

At BaAM, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristics protected by federal, provincial or local laws.

Application deadline: April 25, 2025

We thank everyone for their interest, but only those candidates selected for an interview will be contacted.